Old Republic Home Warranty (orhp.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-11.
AC unit was not working on a ridiculously hot day. Green AC responded immediately after work order was put it and the problem was solved by days end. It was life saving. Old Republic has been responsive and provided great service
Hi, Kelly. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
The warranty company scheduled a plumber and they came out the next day and fixed the issue. No stress very professional Everything a Homeowner needs when an issue comes up in the home they are buying.
Hi, Esther. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Old Republic Home Warranty communicated well and the process to get the garage door spring replaced went smoothly.
Hi, Spencer. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
Hi, Tanya. We apologize if our service did not meet your expectations. A specialist will call you to help. ~Aaron C.
Quick and easy. Problem was solved!
Hi, Greg. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
Sasan from AzAc airconditioning was kind, and provided an better than expected response to schedule the ac service call. Although I didn't make the request as a life threatening option when i called old republic it was an urgent request (which wasnt an option)due to the extreme high heat temperature in Az. I tried to call old republic to change the request to life threatening, i wasn't able to make the change and it was after hours. I callled the AzAc company saturday evening. Sasan was kind and understood the urgency and made this request a priority evethough it wasn't identified as urgent, he would not get higher pay but he made my request the 1st visit on next morning at 8am which was Sunday. He fixed the ac before 9am. This was exceptional service which he did not have to fo.He was kind, skilled and wanted to make sure we were taken care of urgently. Old republic Please consider paying AzAc airconditioning the life threatening fee as I tried to call old republic back to change and was not able to.
Hi, Philip. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
good customer service, service completed in a timely manner, respectful staff, solution to problems solve quickly
Hi, Percy. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
Good crew fixed it.
Hi, Paul. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
very difficult to contact...long wait times with no clear final resolution...requires multiple follow up... email delivery issues.... entire system is not geared for quality customer service experience
Hi, Navin. Thank you for your review. We sincerely apologize if our service did not meet your expectations. A specialist will call you to address your concerns. ~Aaron C.
They respond quickly and provide skilled contractors such as Burgos Air LLC (outdoor AC unit), Pristine Plumbing (toilets), Sea Breeze Cooling LLCHeat pump and AC), R&M Appliance Repair (kitchen refrigerator). Note, there are multiple dates of service, only selected the most recent.
Hi, Marvina. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
Making appointment and other services is through online mostly, very hard to describe issues. No live person make it more difficult.
Hi, Ashwin. Thank you for your review. We sincerely apologize if you were unable to reach a representative. A specialist will call you to discuss this matter further. ~Aaron C.
The person that initially came out wasnt professional told me my insurance wouldn’t cover the dishwasher A second person came out was very thorough and said he would contact you guys with everything he found he said it would either be fixed or replaced that was two weeks ago I have not heard back at all from old republic I tried calling several times on the automative service and I keep getting hung up on I’ve been more than patient this is ridiculous I haven’t used used my home warranty in years yet I always pay on time it’s been so much of a hassle
Hi, Rosemary. Thank you for your review. We sincerely apologize for any lack of communication about your active work order. A specialist will call you to discuss this further. ~Aaron C.
It's almost impossible to talk to someone on the phone and get help
Hi, Simon. I sincerely apologize if you are unable to reach a representative. A specialist will call you to address your concerns. ~Aaron C.
Doesn’t respond to calls over the support number.
We sincerely apologize if you were unable to reach a representative. A service specialist will call you to discuss this further. ~Aaron C.
Quick response and the situation was taken care of right away
Hi, John. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
Old Republic Home Warranty replaced my water heater. They came out quickly to diagnose, and 5 days to replace it. They always nickel and dime the homeowner for items they claim are not covered. It is time consuming to reach them by phone. They have no urgency for your issues, slow as a snail. End of the day, vendor did a nice job and we have hot water again.
Hi, Michael. Thank you for your review. We sincerely apologize for the long hold time you experienced. Your feedback is important to us and will be addressed. ~Aaron C.
My air went out and Old Republic gave me an a/c contractor. My house was up to 92 degrees with extreme heat warning in Palm Desert. Their vendor could not come out until following day at 7 pm and then said not sure if running late. I am 87 years old have a cat and we were dying. First thing in morning I called Old Republic held on for one and half hours to get approval to use my own out of network. They never answered I found a company came out at 11am and fixed in one hour. I want to get reimbursed but have been given the run around. Every number I call puts me on hold forever with no answer. I hope not to go legal
Hi, Lynne. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this further. ~Aaron C.
Hi, Walter. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
The plumber that came out was wonderful. They fixed my problem and cared.
Hi, Kaylee. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
The AC went out. I place an online claim and, since the temps are over 100 these days, decided to call them. They were attentive and concerned and sent a tech within 2 hours. We provided him with a good place to start "the outside unit is not turning on." He diagnosed a burnt out condenser motor and promised to return within 3 hours with the part. He was back within an hour and had it replaced and working. My only complaint (the reason for a 4 instead of a 5) is: I suggested he should also check the inside unit while he was there, just to make sure that there was nothing else amiss. He said, "it's working fine now. If there is a problem with the inside unit later, that would be another call." (and to me--another co-pay!) GRRRR...seems like he should have checked on it anyway while he was there, but I'm sure they're under instructions to do the bare minimum to complete the job. So...I'm happy with the results but think they could do better in terms of being proactive so I don't need to make another call.
Hi, Kona. Thank you for your review. We expect the independent Service Providers to provide a complete diagnosis. Your feedback is important to us and will be addressed. ~Aaron C.
201 reviews matching