Old Republic Home Warranty (orhp.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-11.
What people say
H
Howard · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
We discovered our HVAC unit was not…
We discovered our HVAC unit was not cooling on Saturday morning, but the service was not performed until Monday afternoon, making for a very uncomfortable three days. However, Tyler got here at 3pm Monday, changed out a faulty part, checked pressures and restored cooling, which we greatly appreciated!
Reply from Old Republic Home Warranty2026-08-04
Hi, Howard. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
C
Christina · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Very knowledgeable and fixed the…
Very knowledgeable and fixed the problem in one visit
Reply from Old Republic Home Warranty2026-08-04
Hi, Christina. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
J
Joseph · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
The representative that took my call
The representative that took my call. Was very knowledgeable,professional and concerned about my problem. The representative set up appointment with Alabama plumbing and Drain. The technician was very knowledgeable and professional. With in four days my problem was fixed. I would like to thank everyone who was involved in solving my problem.
Reply from Old Republic Home Warranty2026-08-04
Hi, Joseph. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
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Jeremy · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Electrician was prompt
Electrician was prompt, professional, efficient. Pleased with experience.
Reply from Old Republic Home Warranty2026-08-04
Hi, Jeremy. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
Service provider charged me for the failed garage door springs that were covered by my orhp plan. And now I’m having very difficult time getting my money refunded
Reply from Old Republic Home Warranty2026-08-04
Hi, Hack-jae. Thank you for your review. We sincerely apologize for any experience that did not meet your expectations. A specialist will call you to discuss this further. ~Aaron C.
I cannot get a hold of them on the phone. Wait times have been 40 minutes, an hour, and an hour and 37 minutes. I email and ask to communicate over email, or to arrange a call time. All I get back is a message to call the same number back, written in red like I am in trouble. If this continues, I will look for a new warranty company.
Reply from Old Republic Home Warranty2026-08-05
Hi, Mary. Thank you for your review. We sincerely apologize for the long hold time you experienced. A specialist will call you to address your concerns. ~Aaron C.
H
Helen · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Excellent work
Excellent work, right on time, took the time to fix problem correctly. Very nice.
Reply from Old Republic Home Warranty2026-08-05
Hi, Helen. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
My vendor was terrific. Assignment of my case was horrible. First provider couldn't see me for a week, next provider was assigned then immediately changed. Had to call to find out what was going on - your phone service is terrible. I was never on hold less than 45 min to an hour and had to call you back when you left me messages - you never leave an extension to call back to!
Reply from Old Republic Home Warranty2026-08-05
Hi, Melissa. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We take your comments seriously and will ensure they are addressed. ~Aaron C.
Extremely disappointing service. I have had two open work orders with Old Republic Home Protection for approximately three weeks, and neither one has been resolved.
The vendors they send out seem more focused on completing the service call than actually diagnosing and fixing the problem. Instead of resolving the issue during the visit, I’m left dealing with additional appointments, delays, and follow-up calls.
What makes it even worse is trying to reach Old Republic for help. I have spent over an hour and a half on hold just waiting for someone to answer the phone. A 90+ minute hold time to get assistance with work orders that have already been open for three weeks is completely unacceptable.
The entire point of paying for a home warranty is to have reliable assistance when something goes wrong not to spend weeks chasing vendors and sitting on hold trying to get basic service.
Three weeks, two unresolved work orders, multiple vendor issues, and hours wasted trying to get someone to help. At this point, I am extremely disappointed with both the service and the lack of accountability.
Reply from Old Republic Home Warranty2026-08-04
Hi, Kerry. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this further. ~Aaron C.
A
Anne · 3 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
It was easy to order service and…
It was easy to order service and repairman was thorough, prompt and professional.
Reply from Old Republic Home Warranty2026-08-04
Hi, Anne. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
T
Thomas · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Review what pool components are…
Review what pool components are covered. Actuators should be covered. Pool usage requires them.
Reply from Old Republic Home Warranty2026-08-04
Hi, Thomas. Thank you for your review. Your feedback is important to us and will be addressed. ~Aaron C.
Our warranty request was handled quickly. Good thing we had the Gold Plan. The refrigeration appliance guy Ray was excellent. He contacted LG and they shipped him a new compressor. Ours was under manufacturer's warranty. Ray was efficient, prompt and professional! Our cost: $115 deductible!
Reply from Old Republic Home Warranty2026-08-04
Hi, Steven. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
