Old Republic Home Warranty

Easy to create a claim and good service…

Easy to create a claim and good service providers

This company does not uphold its…

This company does not uphold its commitments to customer service. It has been two weeks, and our refrigerator remains unrepaired. Please be advised that this pertains to the new changeover and company. Customers will be responsible for their respective payments, including the annual fee, and will not have direct contact with an agent. 1 star was the lowest I could give

Everytime I have had interaction with…

Everytime I have had interaction with every vendor and employee at Old Republic they are always so professional and helpful. I love this company.

AC unit

Although the temperature in the house reached 84.5 during a heatwave, Dusty’s Southern Comfort got to us as soon as they could. We called ORHW on Wednesday and they came on Friday. Thank you

Two separate tickets submitted

I've had two separate tickets submitted for air conditioning repairs. The first repair was completed by Fairway Air. We were very pleased with the service. The second time, we were given another company, I was able to call Old Republic and ask for the original company (Fairway Air) and the representative was able to make that happen. The process was easy and we were pleased with the results.

Easy to make a claim

Easy to make a claim. Business referred All Right hvac was prompt and professional.

Friendly,Fair& Fast.

Same Trade, more than one repair

I had 2-3 plumbing valve issues in the same bathroom, that should have been addressed at the same time. The website only allows one. I tried calling, but gave up after being on hold for over a half hour.

Both my claim have not been resolved

Both my claim have not been resolved, old republic does not communicate with their customers. I have written a letter to your senior management. I would appreciate talking with someone ASSP

Horrible Service!!

The vendor and ORHP completely mismanaged my claim!! As of this moment, my air conditioning is still not repaired. Last Friday it was 117 degrees. Today it’s 106 degrees!! They’re an a/c guy; why can’t they get my repair done????? Please respond to my complaint.

Ongoing HVAC Repair Issue – Multiple Service Calls Without Resolution

We have called for HVAC service five times, and our AC is still not fixed. Each time, we spent a long time waiting for a technician to arrive. To make matters worse, every technician had a different diagnosis. The first technician told us that a circuit board needed to be replaced but left for vacation before ordering the part. The second technician said it was a drainage issue and fixed it, but the repair lasted only about two hours before the problem returned. We have now had five service visits without a resolution. The lack of communication, inconsistent diagnoses, and repeated delays have been extremely frustrating. We expected timely and competent service, especially after so many visits. We hope the company will take responsibility for resolving the issue promptly and improve the quality and consistency of its customer service.

Customer service is very bad

How it actually works

They don’t explain to you that each item has a certain buyout price and they split apart your air conditioner and heater even though they are the same unit and refuse to include the cost of the heating side even though you can’t purchase separately. Then they asked the service provider to pay for it and then they pay him back and when that was an option I had to pay for it and they would then reimburse me which up to this point they have not !

The scheduling is fast but not with…

The scheduling is fast but not with customer needs in mind. I worked long hours and far from home. Not accommodating for service hours. Service was done fast. I was on call. When he was working on it. Didn't know he was done. He just walked out.later got a text. At least appliance was fixed.

Great service

Great service. I appreciate that he took the time to explain things.

Old republic gives you definitive…

Old republic gives you definitive answers promptly and almost always comes through. If not, the explanation is understandable

Everything was quick and smooth

Everything was quick and smooth. I enjoyed having the same technician come out as last year instead of a different company every time

Good service and took care of the…

Good service and took care of the problem! Very satisfied !!

Bad phoneline service.

Using the customer service phone line is really difficult as no one is available to answer the call after waiting 40 minutes. However, when requesting to cancel a service and submitting requests online, it appears much quicker. I really wish the phone lines were easier to be in touch with someone as the Home Owner Central indicated incorrect appointment dates for a service that has not been completed and awaiting fulfillment or decision from the warranty company.

Great process and great repairman!!

Things I really loved were the online claim form and submission, how quickly a repairman was sent, the friendliness an quickness the repairman found our problem and had all fixed within about an hour. The process was wonderful.