Old Republic Home Warranty (orhp.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-11.
After hour request, for example on the East Coast I had to wait until 1:00 p.m. Saturday to speak to a live person in Vegas or Texas to discuss the order I created. No 24/7 service unless you create orders online.. After the order is updated on line you receive an email order, Republic giving permission to find an "outside contractor" and also the assigned contractor will call you during "normal business hours. Of course this is not mentioned, you must closely read the email stating it will be checked. However it would be checked in 4-5 days. The only way it could be done earlier was for me to do all the work, find someone available and make repairs, this is the permission for an outside contractor.
A home warranty is fine for a little minor problems but when it's something big on the weekend you might as well throw your hands up and do it yourself, having a home warranty then is a waste of time and money. If I had known that I would have made calls Friday night when my unit broke down to find someone who worked after hours or Saturday.
92 degrees inside the home is not fun.
Next you have to keep the ticket open until you get a receipt and mail it back for a refund, but your charged $110.00 anyway even knowing I found a repair person and paid them. To get refunded look forward to another 2+ hours on the phone to speak to someone
What a joke to pay Republic $110.00 fee for "Republic to do absolutely nothing" except to assign a contractor to make repairs in 4-5 days.
Overall what a waste of time and money. I will say the agent I spoke with Saturday contacted the contractor to verify my unit would be checked in 4 days. She was helpful and the only positive part of this complete waste of time.
Overall, what a negative experience, waste of time and money.
Reply from Old Republic Home Warranty2026-07-28
Hi, Douglas. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, we’d like to address that with you. You can expect a phone call. ~Aaron C.
Service, solution, and price were good. I did not have a good experience with scheduling an expedited request based on a safety concern. It took 3 days to get service to the property and the old republic team would not evaluate response times from multiple vendors and find the shortest. They did not make my concern enough of a priority and we're constrained by how their systems/procedures work.
Reply from Old Republic Home Warranty2026-07-28
Hi, Sujit. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this further. ~Aaron C.
Experience with Old Republic was great, got all the details using the automated system and things were taken care of in 5 days, two days being the weekend. All went well, the water heater’s heating system went out.
Reply from Old Republic Home Warranty2026-07-28
Hi, Jaime. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
The first company they sent out had me wait all day only to tell me they couldn’t fix it and I need another contractor. The new contract service contacted me but I had to wait three days for the service call. When the contractor got there he was able to fix the problem in 30 minutes.
I’m happy with the results, but I feel they could have sent a more experienced contractor the first time.
Reply from Old Republic Home Warranty2026-07-28
Hi, Jim. Our intent is to dispatch a Service Provider to solve the problem the first time. We take your comments seriously and will ensure they are addressed. ~Aaron C.
All Around Excellent Experience with Dan, owner of AirSmiths AC, and Francine Wills from Old Republic Home Warranty.
First, Francine Willis is not only thoroughly professional, she swiftly replies to inquiries, which is not always the case with vendors, and she goes above and beyond to make customers feel valued.
Second, Dan Espy, the owner of AirSmiths, has to be the BEST AC person in Clark County, NV. He has the highest integrity and really know his trade. I hope he is always our AC person because I trust him.
Reply from Old Republic Home Warranty2026-07-28
Hi, Madelyn. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
3 techs, 3 different diagnosis. Three weeks no A/C.
I have had 3 ac technicians out in 3 weeks who gave 3 different diagnosis. And all 3 weeks I have been without ac. Living in southeast Texas with 90-102 temps and 115 heat index. I would have loved quicker results. Still no end results scheduled.
Reply from Old Republic Home Warranty2026-07-28
Hi, Susan. Thank you for your review. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this further. ~Aaron C.
I contacted orhw with an emergency plumbing issue. It took 45 minutes to reach an agent. After a few hours, I was able to contact the contractor only to find out they could not make it until the next day. I reached out to orhw and it took another 30 minutes to reach an agent. I asked if they could find a contractor that could provide service today as we could not use our toilets. After a few more hours a new contractor was assigned. I contacted them only to find out they could not arrive until the next day and much later than the original contractor. At this point, I consider my home warranty to be worthless and am paying out of pocket to use a personal plumber.
Reply from Old Republic Home Warranty2026-07-28
Hi, Nikolaos. Thank you for your review. We sincerely apologize if our service did not meet your expectations. A specialist will call you to discuss this further. ~Aaron C.
Their quick response to my AC issue…saved me from having other damage from the leak I had. Been with this company for 15 years, great customer service.
Their quick response to my AC issue saved me from other damage from the leak I had. An AC technician responded the very next day.
Reply from Old Republic Home Warranty2026-07-27
Hi, Clarence. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Customer service is impossible to reach by phone. Our appliance has been broken for 2 weeks, and we still haven't received a replacement notice. The main service number doesn't allow you to transfer to a person. Our worst mistake was choosing this company. The repair company was awesome, Amd very helpful on their end. Phil
Reply from Old Republic Home Warranty2026-07-27
Hi, Phillip. Thank you for your review. We sincerely apologize that you are unable to reach a representative. A specialist will call you to discuss this further. ~Aaron C.
Hi, Colin. Thank you for your review. Our intent is to dispatch a Service Provider to solve the problem the first time. We will reach out to you and look forward to providing assistance for your concern. ~Aaron C.
Difficult to get ahold of. Limited options with A. I. Didn’t cover what they said they would over the phone and got charged a service fee. Actually two service fees for two different items, nothing repaired.
Reply from Old Republic Home Warranty2026-07-27
Hi, Ashley. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this matter further. ~Aaron C.
Well, it took nine days for me to get my AC repaired And that was nothing against Old Republic. Old Republic answered my questions took care of the calls that I had and made sure the service was done and they are pleasant to talk with. They actually make you feel better when you get angry about having to stay in a house that long with no AC in 92 and 96° weather.
Reply from Old Republic Home Warranty2026-07-27
Hi, Sonya. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
