I contacted orhw with an emergency…
I contacted orhw with an emergency plumbing issue. It took 45 minutes to reach an agent. After a few hours, I was able to contact the contractor only to find out they could not make it until the next day. I reached out to orhw and it took another 30 minutes to reach an agent. I asked if they could find a contractor that could provide service today as we could not use our toilets. After a few more hours a new contractor was assigned. I contacted them only to find out they could not arrive until the next day and much later than the original contractor. At this point, I consider my home warranty to be worthless and am paying out of pocket to use a personal plumber.