Old Republic Home Warranty (orhp.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-11.
2 companies have visited our house and not fixed anything. The 3rd company has not reached out or returned calls and has a 1 star rating, so it does not look promising. I was unable to wait past 15 mins today on the ORHW call line, so I was unable to get anything solved.
insanity. AC hasnt worked for nearly two weeks in August in the Phoenix area with outside temperatures reaching as high as 115. They sent an AC company out and the person claimed to have fixed it and never did. I have spent over an hour and a half on hold today, submitted an online request, and nothing. Then I went to call back AGAIN and their phone system says theyve reduced their phone hours due to INCREASED, not decreased, summer demand. What business works less when demand goes up!? THIS is what you are paying for. Over the years, I have referred dozens of clients to Old Republic. Never again.
Hi, Charles. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this further. ~Aaron C.
Can never reach anyone live. Takes hours on hold. I’m on my 4th ticket/ recall on fridge in 30 days. Keep losing food with no reimbursement.
We sincerely apologize for the long hold time you experienced. I requested more information from you via email and hope to assist. ~Aaron C.
Old Republic makes it so easy to file a claim and check with us thru and up to it;s conclusion
Hi, Andrew. We appreciate the rating, and are glad we could provide you with a positive experience! ~Aaron C.
The technician came at the scheduled time, conducted a thorough diagnostic of our dryer, and was able to replace the faulty part all within 45 mins. He acted very respectful and professional. I didn't recall the young man's name.
Hi, Rob. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
So far okay like that i get quick response everything good as of now thanks for your service
Hi, Roosevelt. Thank you for your positive comments! We hope to serve you again soon. ~Aaron C.
Hi, Marques. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
My HVAC issue remains unresolved. Old Republic left a message to schedule another provider, AC Clinic. When I called back and explained that I had previously filed a complaint with the Contractors State License Board regarding AC Clinic’s negligence a while ago at another property we owned, I was placed on hold for over an hour and then got disconnected. I also discovered that Old Republic authorized a $125 payment to the first provider, F & J HVAC, even though the technician did very little to diagnose the issue. He explained why he couldn’t inspect the attic unit, check the airflow, or perform other basic troubleshooting, yet the problem remains unresolved. With temperatures expected to exceed 100°, I have a sick child and a service dog in the home. It is extremely frustrating to continue dealing with delays, ineffective service, and poor customer support while still having no resolution.
Hi, Tina. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this matter further. ~Aaron C.
I’m kind of old school. I enjoy communicate with a person by voice for things like this. Not so much texting. Also the response to the text took forever! The work done was good. Just the method of communication was not what I preferred.
Hi, Lou. Thank you for your review. We strive to provide excellent customer service and I apologize if that was not your experience. We take your concerns seriously and will ensure they are addressed. ~Aaron C.
My air conditioning unit had a major issue and just stopped on a very hot day. I immediately went to the portal to open a ticket, which I could do from my phone (love that!). They connected me a service provider early the next morning. I looked them up and they were a very reputable firm. That firm called me right away to set up an appointment. The experience with the service provider was also fantastic and I gave them a great review. Overall, very happy.
Hi, Steph. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
I put in a work order for our AC unit that wasn’t working suddenly. They sent out a company to look at it and they had it up and running! Thank you!
Hi, Stephanie. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
It was great experience and the service technician was awesome.
Hi, Charise. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Hi, Katrina. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
Hi, Jamal. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Smooth transition the few times I’ve had to use Old Republic HW. If you are a homeowner with no warranty on your home you better get this company.
Hi, Keith. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
I rate it at zero. It has been horrible 10 days and repairs are not done. Contract says 72 hours and this was expedited for heath reasons. Ive now been on hold this morning for over an hour to respond to your request for more info needed for authorization. The company you sent out Integrity HVAC solutions is a nightmare, they dont answer/respond or communicate. They sent an inexperienced tech who came without a ladder, did not diagnose issues etc. This is UNNACCEPTABLE. Old Republic used to be a good trusted warranty but you have become as bad as the others. I want this resolved today. Someone needs to call me ASAP at this point. Veey Unsatisfied customer
Hi, Kim. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this matter further. ~Aaron C.
An HVAC professional was scheduled to my home within 24 hours after my call to ORHW. He was able to solve the issue with the air conditioner quickly and provide a solution. We are very grateful!
Hi, Sharon. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
Hi, Tammy. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
They will not answer your call regarding a pending service request. Not once have they followed up to see how the service went. Anytime I call they have me on hold, up to an hour, and I just hang up. I had a fridge door to be replaced and they never once let me know if would be shipped to my house because the service provider “did not have the means of transporting the door” himself. He asked me to help with the job as the door replacement “was a 2-man job”. He replaced the door in 4.5 hours…for a 30-45 minute job. He then refused to take the trash and the old door and told me I had to figure out what to do with it. Absolutely terrible experience with this warranty company I would NOT recommend to anyone.
Hi, Cameron. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will call you to discuss this further. ~Aaron C.
Prompt response and connection to repair professional who fixed the issue quickly.
Hi, PaulCarey. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
201 reviews matching