Outdoorsy - Beware !!!
I would strongly urge everyone to stay away from this company. THIS COMPANY TOOK $1500 FROM ME. Read below. I would give this company ZERO STARS if it was possible. Please do yourself a favor and READ COMPLAINTS ABOUT THIS COMPANY ON THE BBB don't just look at their rating. I AM NOT THE ONLY ONE. They get a good rating on BBB because they give a customer service impression they are helping, but nothing get's done. In my efforts to resolve this problem everyone that I spoke with, in my opinion, seems to WILLFULLY MISUNDERSTAND even simple concepts. In my opinion they seem to GASLIGHT intentionally and never get the problem resolved. My experience with them was the absolute worst customer experience I have ever had, I am in my 50s. It is NOT the customer service aspect, but COMPLETELY related to the companies business practices. They will be pleasant on the phone, all the while not doing getting any results in assisting with the problem. This company TOOK a $1500 security deposit, TWICE (it was only supposed to be taken once.) and ------- they have NOT RETURNED IT TO ME ------- AFTER MONTHS of effort. They returned one of the $1500 but not the second one. Every time I try to speak to them, even though I am clear about the first one being returned, they seem to have difficulty in understanding that I am wanting the second $1500. PLEASE NOTE: Them keeping it has nothing to do with any issue related to the RV when I returned it. I am using the bank's method of dispute, but this is also taking longer than it should and I am in the dark about it's status. But this is a lot of time / effort on my part as well as the loss of money. DO YOURSELF A FAVOUR DON"T SET YOURSELF UP FOR MONTHS OF PROBLEMS AND PHONE CALLS AND FRUSTRATION. -----UPDATE ------------------------------------------- Hello, I see that you have responded which is what Outdoorsy does to get a good BBB rating they respond quickly which is nice, however no results. Would you like to resolve this issue openly on this board ? So people can see ? If I could I would paste screenshots / share with anyone who asks. I have already sent them to Outdoorsy, yet as seen by the response, they have willfully ignored them again. First: I did not use a credit card for my security deposit, I used my bank account ( I have explained this). If you looked at my case on your system you would know that. Second: I have sent proof of screenshots showing my bank account transactions and my bank has confirmed there was no hold, the money was taken perhaps this may be a difference in handling the deposit between a credit card and a bank account: AUG 22, 2025 - $ 1500 was taken by Outdoorsy Aug 29, 2025 - $1500 was taken by Outdoorsy Sept 02, 2025 - $1500 was refunded by Outdoorsy Sept 02, 2025 - $165 was taken by Outdoorsy (the $165 = ancillary fee) -----UPDATE---- There has been no update! lol. See they respond but don't assist.