Steel, Not Silver!
I watched a few videos from a trusted jewelry influencer, who kept glazing JAXXON. Kept saying their chains were "gold over silver" and "silver". I look through their website, find a chain I like, don't see anything indicating the chain isn't silver. I then decided I wanted the same style, but thicker. I go looking and find the listing for it... or so I thought. The chain comes in, and it's immediately obvious it's steel. I go back to the webpage to look it over and sure enough, it's platinum-coated steel. I had no reason to think it wasn't silver, since the thinner version appeared to be, and I had already read the description of that one. Why wasn't it made apparent that I wasn't buying the same chain, same material, just a bit bigger? The colour selection is even labelled as "Silver". Not "Silver-coloured", not "Silver (Steel)—SILVER. I think that was all done deliberately, and I think the "free engraving" offer exists only to reduce returns. Speaking of, I am trying to initiate a return, but their portal keeps giving me an error. So I reached out to their customer support and they just linked me back to the portal, telling me to e-mail them again if I have issues... Dude. I AM ALREADY HAVING ISSUES! THAT'S WHY I E-MAILED YOU, LIKE YOUR WEBSITE INSTRUCTED! In closing, (in my opinion) they have deceptive listings, and terrible customer service. Don't buy anything from this website!