I am extremely disappointed
I am extremely disappointed with my experience with CASETiFY. I spent approximately $500 on my order because I felt confident purchasing from a company that advertised a 10-day "no questions asked" return policy. Unfortunately, that has not been my experience at all. I requested a return within the return window, but instead of a simple return process, I was met with an endless cycle of emails. I was asked to answer repeated questions, provide photos, and then provide videos. Every time I responded, another request followed. When I asked how this process aligns with a "no questions asked" return policy, my question was never answered. To make matters worse, one of the products,a wireless charging stand,appears to be defective. It overheats my phone and charges very slowly. I explained that I only have one phone and therefore cannot realistically record a video demonstrating the issue. Despite this, CASETiFY refused to review the defect without a video and continued requesting evidence that I simply cannot provide. On top of that, customers are expected to pay for return shipping, even on expensive orders. That was a very disappointing surprise after spending so much. What has frustrated me the most is not just the return shipping cost,it's the misleading expectation created by the phrase "no questions asked." My experience was the exact opposite. I hope CASETiFY either updates its advertised return policy to better reflect the actual process or improves its customer service so future customers don't have the same experience.