They took an additional payment
They took an additional payment outside of the allowed payment and then have kept my money telling me it has to clear their side when my bank shows that it was taken on the 29th and they say they will not issue the refund until the June 4th and then it will take another 3 to 5 business days to get my money back after that. That is a full 10 days without my money they were not authorized to take. Make sure if you are ending your loan that you call them or you will end up in this same boat. Now my account is going to bounce because they took an extra payment that was not authorized and will not give me back my money timely!!!!!