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Andy W

英国

1 Reviews
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1 review

JennyChem

Delivery of my order was changed at short notice

Delivery of my order was changed at short notice to the following day when we were not at home. The goods claimed to have been delivered to my address, with a supporting photograph which wasn't my front door step, or feet! I sent an email, as it was outside office hours, and received an AI generated reply stating that JennyChem would 'escalate' the issue with their courier. I sent two further emails and never had the courtesy of a reply. I eventually found the goods had been delivered to a near neighbour and who assumed that the courier had left a note for me stating the actual delivery address and was expecting me to call round to collect. Product ordered seems good but aftersales was non existent.

2026-05-26