We are an industrial chemicals and chemical cleaning solutions company which has been in operation for more than 25 years. As such, we have an authoritative and influential command of the marketplace, being one of the leading manufacturers and suppliers.
Is JennyChem legit?
JennyChem (jennychem.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers consistently praise the outstanding quality of the cleaning products, mentioning that items like the powerful weed killer, car shampoos, and foam washes deliver fantastic, long-lasting results. People also appreciate the straightforward online ordering process, incredibly helpful staff communication, and dependable delivery options that make everyday shopping completely easy and stress-free.
However, some people mentioned experiencing frustrating delays with their deliveries, tracking difficulties, or unfortunate issues with damaged packages arriving at their doors. Reviewers were occasionally disappointed when spray bottles lost pressure quickly or when orders arrived incomplete without proper customer service follow-up or resolutions.
Auto-generated from all reviews of this business. For reference only.
We have ordered with Jennychem a few times and have no issues with the quality of the products.
It is the delivery timescales. It lists 3 working days which is charged. We ordered on the 4th so would expect a delivery on the Friday the 7th. They even confirmed that with me.
TRhey attempted to deliver (to a commercial unit) on Saturday at around 4pm. 1. Very few commercial premises are open then and 2 this is not classed as a working day. So ythis morning I have called only to be told they will have to try again sometime this week. To which i said so nearly 2 weeks.... The responses was "well yeah" I told him it was unnacceptable and the response was "ok". I then told him I would not order from them again and he said "no worries" and hung up.
It's ok replying promptly with nice apology but that doesn't cut it. £4.75 delivery charge It'll be 4 days in tomorrow it won't be delivered today @ 6.45pm. The order is still being prepared. For that delivery charge Amazon will deliver next day. First and last order I'll make.
I have just placed my first order of
5 litre Citrus Blast Pre-Wash
5 litre Non-Acidic Wheel Cleaner
5 litre Ceramic Detailer
5 litre Sauvage Snow Foam
1 Twisted Loop Drying Towel
I placed my order on 23/07/2026 and it said 'Delivery by the 28/07/2026'.
Reading all the reviews on here, I am a little worried I have wasted my money.
I thought I would try this company and their products as I am a car detailer myself and I only use Autoglym as a strict rule and my personnel opinion is Autoglym products are THE BEST.
I hope Jennychem can compete with them.
I will put a review on WHEN I receive my products,
Thank You. Nigel Phelps
Reply from JennyChem2026-07-29
Hello Nigel, thank you for your review. I can see that our order was delivered within the advised time frame. I do hope you love your products. If you need anything else please do reach out to us on 016345 245 666, and one of our team would be more than happy to help. Kind regards Laura - Jennychem Customer Service Team
Best cleaning solution i have ever cleaned our caravan with, absolute fantastic product, also customer service is so responsive and really helpful. Thank you
Reply from JennyChem2026-07-29
Hello David, thank you so much for the wonderful review. We really appreciate it. Kind regards, Laura Jennychem Customer Care Team
Used the product on my motorhome and it stained the vinyl decals, spoke twice to Emma who said she would call back....im still waiting.... customer service experience terrible
Reply from JennyChem2026-07-29
Hello Robert, I am so sorry you have not heard back from us. That is not the experience we want for our customers. I have requested some further information so I can look into this for you. Kind regards Laura Jennychem Customer Service Team
I bought weed killer and it worked brilliantly. I purchased it again 8 months later and rubbish did not work at all, they could have been selling water.
Reply from JennyChem2026-07-03
Hi Colin,
Thank you for taking the time to leave a review, and we're so pleased to hear that your first purchase of our weed killer worked brilliantly for you!
We're truly sorry to hear that your second purchase didn't deliver the same results — that's certainly not the experience we want for any of our customers, and we completely understand your frustration.
There are a few factors that can affect the performance of weed killer, including the time of year it's applied, weather conditions, weed growth stage, and dilution rate, so we'd love the opportunity to look into this further for you.
Could you please get in touch with our customer service team directly at [email protected] or give us a call, so we can investigate your order.
Thank you again for your continued support, Colin.
Warm regards,
Laura
Jennychem Customer Service Team
Smells great, quick delivery all round good experience and will definitely order from this company again.
Reply from JennyChem2026-06-29
Thank you so much for your wonderful review! We're absolutely delighted to hear that you love the smell of our product and that your delivery arrived quickly. We always strive to provide the best possible experience for our customers, so it's brilliant to know we hit the mark for you! We look forward to serving you again soon. Thanks for choosing Jennychem!
Warm regards,
Jennychem Customer Service Team
Had good hopes for this company but they are a big letdown
Had good hopes for this company after seeing the reviews. BUT had a delivery which took awhile to arrive and when it did the box was ripped open and snow foam bottle was broken and 2 chemicas had all leaked out into the bag. I have tried to contact them twice now, but no reply. Its been a waste of £90! The 1L iron x and hyper wax don't have a screw on lid with seal both lids were nearly off so made a major mess!!!. (Lucky they were in a sealed bag so didnt leak out the box but non of it was salvageable) on the plus side the 5L pink snow foam and 1L snowstorm non caustic did survive but not had chance to test them yet. Very disappointed with this company.
Reply from JennyChem2026-06-29
Hello Robert, I am so sorry for the experience you have had with Jennychem. It is not the level of service we expect from ourselves, and for this we truly apologise. We do get a very high number of emails and it can take us longer than we would like to respond to them. If you ever do need to speak to us please call us 01634 245 666, we are available between 9am-5pm Monday to Friday and Saturday 9am-1pm.
Great products. Shane they never ship in the time they quote. 3-5 working day DELIVERY yet on working day 5 my product is only just being prepped for shipping.
Happens repeatedly. Also customer service e mail is useless it is an AI system. If I contact customer services I want to speak to a person
I purchase their products because s well known salvage car YouTube channel promote how good they are. I wonder if they suffer the same delays as everyone else!
Reply from JennyChem2026-06-29
Hi Daniel,
Thank you for taking the time to leave a review, and for your kind words about our products — we're really glad you love them!
We're truly sorry to hear about the repeated delays with your deliveries. We completely understand how frustrating it must be when our quoted 3-5 working day delivery timeframe isn't met, and we sincerely apologise for falling short of the standard you deserve.
We take your feedback seriously.
If you ever need to speak to us please call us on 01634 245 666, the phones are manned Monday to Friday 9am to 5 and Saturday 9am to 1pm.
Warm regards,
Jennychem Customer Service Team
Ordered 31st may 26, its now 9th june 26 and im still waiting for the delivery!! P&p was nearly £5 whole ‘test order’ was around £40! Money i can ill afford!! (I had been asked to find a weed killer that did as it says!) This could have been a big order but not now!feeling ripped off!! Will update if it ‘ever arrives’ oh and they have sent me two emails asking for a review of the product!! How can i do that when i havent had the product????……!!!
Reply from JennyChem2026-07-03
Hi Mark,
Thank you for taking the time to leave your review, and I'm truly sorry to hear that your order has not yet arrived — I completely understand how frustrating this must be, especially when you were counting on receiving the product promptly.
Please accept our sincerest apologies for the delay. This is certainly not the experience we want for any of our customers, and I'd like to help get this resolved for you as quickly as possible.
Unfortunately I am unable to locate your order to be able to investigate this for you. Could you please reach out to us on 01634 245 666
We also apologise for the review request emails you received before your order arrived — the timing of these is automated and we can see how inappropriate that must have felt in your situation.
We genuinely value your custom, Mark, and hope that once this issue is resolved, you'll give us another opportunity to show you the level of service we strive to deliver.
Warm regards,
Laura
Jennychem Customer Service Team
Delivery was not correct, one item missing. Repeated attempts asking them to send the missing item, (which they have acknowledged was missing from the original delivery) have failed. It is now over 6 weeks since they acknowledged the missing item, and 10 times i have made contact with them.
Reply from JennyChem2026-06-29
Good afternoon John, we are so sorry your pre order Hand Cannon was not despatched to you in the expected time frame. It appears the one we did send out was damaged in transit and we were not made aware of this. This is not the level of service we strive for and we are sorry we failed you on this occasion. If you do need need to contact us again please call us on 01634 245 666, we are available Monday to Friday 9am to 5pm and Saturday 9am-1pm. Thank you, Jennychem Customer Care Team
Having been recommended to use this company by a neighbour, I was very disappointed with our overall experience as a first time customer. Firstly, their delivery service was appalling. I was notified over 5 separate days of a pending delivery & when it actually did arrive, the courier ignored my ‘safe place’ options & left the box, damaged, with the goods on show on our front door step. Our Ring doorbell clearly shows this. Having then complained to their customer service team, I’m still awaiting almost 2 weeks on & 2 emails later for a reply. Based on this experience I WONT be using JennyChem again or indeed recommending them. In a highly competitive market where all sales count right now they should simply do better.
Reply from JennyChem2026-06-29
Hello Lisa, firstly I want to apologise for our delivery partners ignoring your leave safe. This is unacceptable, and I have raised a formal complaint regarding this. I also want to apologise for not getting back to you via email, if you do need need to contact us again please call us on 01634 245 666, we are available Monday to Friday 9am to 5pm and Saturday 9am-1pm. Thank you, Jennychem Customer Care Team
I'd love to write about how this product performed but I never received it. I just got a message via the Yodel tracking number that they couldn't deliver it and that I should contact the sender. JennyChem responded at first but then as I pushed for a refund, they have now gone completely silent and are not responding at all. It is now 16 days since I ordered the product... they have my money, I don't have their product and they seem unwilling to do much about it.
Reply from JennyChem2026-06-29
Hi David,
Thank you for your review, and I am truly sorry to hear about the experience you've had. I completely understand your frustration — waiting 16 days without receiving your order or a satisfactory resolution is simply not acceptable, and I sincerely apologise.
I can assure you that this is not the standard of service we aim to provide. I have spoken to Yodel and they have confirmed the item was damaged in transit. Unfortunately they did not inform us of this until now.
If you could please call us on 01634 254 666, we can process a replacement or refund for you.
Thank you for your patience, David — I hope we get the chance to make this right.
Warm regards,
JennyChem Customer Service Team
Save your money, save yourself the stress, just do not order anything from Jenny chem! absolute waste of time, unable to get in contact with anyone from customer services, no one ever answers the phone I made an order on the 28th of May, it is now the seventh of June, and they claim to promise a three to five day delivery, my order number is 368198 and I am unable to find out or get any update as to my order, and I am now £75 out of pocket, utter shambles of a company
Reply from JennyChem2026-06-29
Hi,
Thank you for taking the time to leave a review, and I am truly sorry to hear about the experience you've had with your order #368198.
I completely understand your frustration — waiting well beyond our promised 3-5 day delivery window with no clear update is simply not the standard of service we aim to provide, and I sincerely apologise that we have fallen short of your expectations on this occasion.
I would very much like to look into this for you personally and get this resolved as quickly as possible. Please don't hesitate to call us directly on 01634 254 666, where a member of our team will be happy to assist you. Our phones are manned Monday to Friday 9am to 5pm, and Saturday 9am to 1pm.
Again, I am truly sorry for the inconvenience caused, and I hope we get the opportunity to make this right for you.
Warm regards,
JennyChem Customer Service Team
I run a gardening business and thought I would give there weed killer a go. I ordered this on 26/5/26. A week later I received a call from Jennychem saying they had run out of product and were going to send me an alternative.
It’s now 7/6/26 and still have not received anything.
I will not be using this company again.
Reply from JennyChem2026-06-29
Hi Chris,
Thank you for taking the time to leave a review, and I am truly sorry to hear about the experience you've had with your order placed on 26th May.
I completely understand how frustrating this must be, especially running a gardening business where time is of the essence. It is simply not good enough that you were informed of a stock issue and then left without any further update or delivery of the alternative product we promised you.
I can see that your order was delivered to you on the 9th, and that your other replacement item is with Yodel to be delivered shortly.
We truly value your custom, Chris, and if you do need anything else please reach out to us on 01634 245 666
Warm regards,
JennyChem Customer Service Team
Delivery was due 1st June. Then delayed until the 4th, then told it was lost but not able to cancel.
Then it turned up late on 5th June. The product is fine, no complaints at all, but Yodel tracking is a joke.
This is not my first problem with Yodel. If I knew they were the carrier I would look for a different supplier with better delivery.
Reply from JennyChem2026-06-29
Hi David,
Thank you for taking the time to leave a review, and I'm really sorry to hear about the frustrating delivery experience you had. Multiple delays, being told your order was lost, and then being unable to cancel is far from the smooth experience we want for our customers — and I completely understand your disappointment.
I'm glad to hear that the product itself met your expectations, but I want to assure you that we take delivery issues very seriously. The tracking and communication problems you encountered with Yodel are not acceptable, and your feedback has been noted. We are continually reviewing our courier partnerships to ensure our customers receive the reliable service they deserve.
We're sorry this has put you off, and we hope you'll give us another chance in the future. If you ever have any concerns with a future order, please don't hesitate to reach out to us directly on 01634 254 666 (Mon–Fri 9am–5pm, Sat 9am–1pm) and we'll do everything we can to help.
Warm regards,
JennyChem Customer Service Team
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