We are an industrial chemicals and chemical cleaning solutions company which has been in operation for more than 25 years. As such, we have an authoritative and influential command of the marketplace, being one of the leading manufacturers and suppliers.
Is JennyChem legit?
JennyChem (jennychem.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers consistently praise the outstanding quality of the cleaning products, mentioning that items like the powerful weed killer, car shampoos, and foam washes deliver fantastic, long-lasting results. People also appreciate the straightforward online ordering process, incredibly helpful staff communication, and dependable delivery options that make everyday shopping completely easy and stress-free.
However, some people mentioned experiencing frustrating delays with their deliveries, tracking difficulties, or unfortunate issues with damaged packages arriving at their doors. Reviewers were occasionally disappointed when spray bottles lost pressure quickly or when orders arrived incomplete without proper customer service follow-up or resolutions.
Auto-generated from all reviews of this business. For reference only.
Still terrible service and missing products. Customer service is poor
I stopped using JennyChem in 2023 due to the poor delivery service.
I placed an order this year to see if they have improved. The answer is No!
Placed the order on 14th April and delivery was 5-7 days. Turns up 16days later missing an item. Contact the customer service and get an AI reply stating I ordered on the 14th and the order was fulfilled 8 days later. So how does that make a customer happy that you couldn't even be bothered to fulfil the order until AFTER the delivery date?
Then I get "Our records show the missing item was in the order but as I have reported it missing they will pass it onto their investigation team" The fact they sent 3 boxes and it would have needed a 4th box for that item and they only sent 3 baffles any logic I have.
They just lie constantly and make the customer feel like they are trying to cheat Jennychem by saying items did not turn up.
Once again I am now out of pocket by £32 and it will be a fight to get anything refunded or the item sent
Would I ever use them again? No if they cannot get a £140 order right why would you use them? May as well go locally and get it the same day.
If they spent less on advertising and more on their service they would not need to keep advertising as they would have a loyal customer base and word of mouth is better than any advertising campaign. If you want a trustworthy company who delivers what you order in the time they tell you, do not use Jennychem
Ordered two 5 litre containers of White Vinegar but I only received one 5 litre. They must be incredibly dim at Jennychem cause the invoice says 2x5 litres but the box only holds one 5 litre container. I’ve contacted them and have been ignored so going to contact Trading Standards.
Quick detailer and traffic film c-r-a-p stay clear
Quick detailer and traffic film remover c-r-a-p no shine what so ever and you have to used alot waste of money
This company is not for car detailing at all stay clear.
Collection services is just appalling, after 6 telephone calls to customers service and two promised of collection waited in all morning to call back and be notified collection not to 17.00 -18.00. Yesterday I was told I would receive notification of collection nothing forthcoming and customer service to advise me they are not responsible for collection but it’s your product and I am the customer ??
Absolutely shocking
Four weeks after placing my order it’s still not arrived.
Four emails and three phone calls later still nothing…
No apologies, no news when my goods will arrive if at all, no sign of a refund either.
I would definitely avoid ordering anything from here.
Would say the customer service is terrible but it's non existent. You get AI generated emails saying customer service will be in touch, but haven't been (maybe call because they don't email back). Seen someone else saying they are blaming the courier APC but they get back to you within minutes. Delivery came so did increase the rating from 1 star. It's not hard to say sorry there has been a delay....
Spoke with a sales guy on Friday and asked if I could water down the weed killer but didn’t want to do it without agreement, he responded by stating that if I used the product then I wouldn’t be able to obtain a refund as id used the product. He laughed at me and stated that people don’t get refunds. So, the stamp don’t mean anything. Id say I’ll get a response saying that the products do come with a guarantee but if that’s the case the sales guy needs retraining. 10
Same as the other recent reviews. Day 7 not dispatch yet let alone delivered website says 5-7 working days delivery time. Got the generic email stating they are busy. Customer service poor!
Very quick to take your money. But zero customer service. Paid out £79 two weeks ago and not heard anything since. Unsure whether this is a SCAM company. Just a marketing machine ! Be careful !
Shame there isn't 0 stars, awful service and useless response rate. I was keen to try the products but now all I want is a refund and to not recommend Jenny Chem to anyone.
Still no products or reply after 6 days regarding a refund. How this company runs is a miracle.
Great company been using products for a while, thought I would try some of the car cleaning products, happy with the results of the Citrus pre wash, but the Hypoer seal leaves a streaky view on the paint, no matter how hard I buff the paint does not go away, mixed to correct level but same , never leave for more than recommended time, challenging is now can't get rid of these streaks even after washing.
After 12 days, I am still waiting for my delivery despite being told delivery was 3-5 days. Yodel claim to have made an attempt to deliver which wasn’t true. I was in all day and I also checked my cctv. I was told 2 days ago that the issue had been escalated to their dedicated team for urgent escalation and despite me emailing them twice since, I have not had the courtesy of a response. I will escalate this with my bank.
Late delivery, phoned customer service, assured it would be delivered, only half of goods arrived, 2 weeks later the rest turned up, no apology. Management/owner - spend more money and employ more people to make your business competent - hang your head in shame. How can businesses in the UK prosper if you are going to pull stunts like that?
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