We are an industrial chemicals and chemical cleaning solutions company which has been in operation for more than 25 years. As such, we have an authoritative and influential command of the marketplace, being one of the leading manufacturers and suppliers.
Is JennyChem legit?
JennyChem (jennychem.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers consistently praise the outstanding quality of the cleaning products, mentioning that items like the powerful weed killer, car shampoos, and foam washes deliver fantastic, long-lasting results. People also appreciate the straightforward online ordering process, incredibly helpful staff communication, and dependable delivery options that make everyday shopping completely easy and stress-free.
However, some people mentioned experiencing frustrating delays with their deliveries, tracking difficulties, or unfortunate issues with damaged packages arriving at their doors. Reviewers were occasionally disappointed when spray bottles lost pressure quickly or when orders arrived incomplete without proper customer service follow-up or resolutions.
Auto-generated from all reviews of this business. For reference only.
You guys never fail to amaze me!! thank you always for being great
Reply from JennyChem2026-06-29
Hi Jennifer,
Thank you so much for your wonderful review — comments like yours truly make our day!
We're so glad we've been able to consistently meet your expectations. We'll be sure to pass your kind words on to the whole team — they'll be thrilled!
We look forward to helping you again soon. If you ever need anything at all, don't hesitate to get in touch.
Warm regards,
JennyChem Customer Service Team
By far the best car care products and weed killer I have used , however not to be ordered if you are in a rush, the order fulfilment is unbelievably slow - allow 10 days!
Reply from JennyChem2026-06-29
Hi Pete,
Thank you so much for taking the time to leave us a review, and for your kind words about our car care products and weed killer — it's wonderful to hear they're your favourites!
I sincerely apologise for the delay you experienced. This is something we take very seriously and are actively working to improve. We completely understand that slow dispatch times are frustrating, and your feedback is genuinely valued as it helps us do better.
We hope that the quality of our products makes us worth the wait, and we're committed to getting our fulfilment times to a standard that matches them. If there's ever anything we can do to assist you with a future order, please don't hesitate to get in touch with us directly on 01634 254 666 (Mon–Fri 9am–5pm, Sat 9am–1pm).
Thanks again, Pete — we truly appreciate your continued support!
Warm regards,
JennyChem Customer Service Team
⭐☆☆☆☆
Avoid this company.
My order arrived incomplete, and despite multiple emails and promises that the issue would be escalated, I have received no solution and no meaningful response. Customer service seems happy to reply once, then disappear when there is an actual problem.
I am still waiting for the missing parts from Order #363890. Extremely frustrating experience and very poor customer support.
Would not order from them again.
Reply from JennyChem2026-06-29
Hi Vitalijs,
Thank you for your review, and we are sorry to hear about the difficulty you experienced with your order. Having looked into this, I can see that the correct items were delivered to you originally and that one of my colleagues has since assisted you with this matter via email.
We hope this has now been resolved to your satisfaction, but if you do need anything else at all, please don't hesitate to contact us on 01634 254 666 and we'll be happy to help.
Warm regards,
JennyChem Customer Service Team
This is the worst company I have ever dealt with EVER over 10 days still never got product had tracking from APC item was coming on a Monday 8 am to 10 am waited in all day NEVER ARRIVED PHONED UP NOT SHOWING COMING TODAY OUR END ALMOST CALLING ME A LIAR. SHE THEN SAID WILL EMAIL IN MORNING TO WHAT'S HAPPENING.
GOT KNOW EMAIL OR PRODUCT ON THE TUESDAY PHONED UP AGAIN.
AGAIN ALMOST CALLING ME A LIAR AND SHE WAS GETTING ANGRY THAT I WAS UPSET REALLY . SO SHE SAID I'M REFUNDING YOU. WAITING FOREVER FOR PRODUCTS THAT NEVER ARRIVE AND GET CALLED A LIAR IN THE PROCESS
PEOPLE PLEASE AVOID THE COMPANY UNLESS YOU LIKE WAITING AND INSULTS
Reply from JennyChem2026-06-29
Hi David,
Thank you so much for your feedback, and we sincerely apologise for the experience you had with us. This is absolutely not the standard of service we aim to provide, and we are sorry for the inconvenience and frustration caused.
Warm regards,
JennyChem Customer Service Team
Thank you so much for your kind words, Mr Sproul. We're absolutely delighted to hear that you're pleased with both our products and delivery speed — that's exactly the experience we strive to provide for every customer. We look forward to serving you again soon!
Warm regards,
Jennychem Customer Service Team
Second order from this Company and again, everything was fine. Quick delivery with no problems. Will use again.
Reply from JennyChem2026-06-29
Thank you so much for your continued support, Stef! 🌟 We're delighted to hear that your second order arrived quickly and without any issues — that's exactly the experience we always aim to deliver. We look forward to seeing you again soon!
Warm regards
Jennychem Customer Service
The website is very well laid out and easy to use. The ordering process is very straightforward. Communications via email are prompt and keep one up to date with the processing and dispatch of ones order.
My orders have arrived promptly and have been delivered with no issues - but as always this is down to have well the courier handles the packages!
I have ordered and used the sodium hypochlorite solution to clean slabs that get a lot of green growth from algae and moss and / or black spots on them.
I used it 1 part of product to 4 parts of water as the slabs have a rough surface to them. I do not over rinse the product of so that a small concentration soaks into the top layer of the slabs. This tends to prevent regrowth of moss etc for at least 1 to 2 months.
Very pleased with the service provided and excellent customer service when phoning the company.
Just purchased the weedex bundle to kill off weeds.
Would recommend Jennychem with no hesitation at all.
Reply from JennyChem2026-06-29
Hi Andrew,
Thank you so much for taking the time to leave such a wonderful and detailed review — it really does mean the world to us here at Jennychem!
We're absolutely delighted to hear that you've had such a positive experience with our website, ordering process, and communications. We work hard to keep our customers informed every step of the way, so it's fantastic to know this is coming through!
Your tip on using our sodium hypochlorite solution at a 1:4 ratio and allowing a small concentration to soak into the slab surface is brilliant — thank you for sharing that! It's great to hear it's keeping moss and algae regrowth at bay for 1–2 months. We're sure other customers will find that really helpful.
We hope you love the Weedex Bundle just as much! It's a fantastic product and we're confident you'll see some great results.
Thank you again for recommending us Andrew.
Warm regards,
Jennychem Customer Service Team
Bought the products awhile ago contacted the company via email and telephone.
The email reply stated that it doesn’t work on our vehicles and the telephone call was never returned.
I’ve tried the products on three types of vehicles and no matter what I do it leaves residue and really does not look clean.
Have used products from another company and every time I’m satisfied that the vehicle is clean.
Been asked me to update this. The product is simply offer along with the customer service.
JennyChem Rocks!
They are the very best supplier to the public of liquid chlorine - they are reasonably priced and the delivery price is the same no matter if you order 15 litres or 60 litres.
The order process is quick and painless, no stabbing about and timeouts.
They deliver quickly, never any hassle with their courier service and will action your requests within a day.
Thank you to the JennyChem team - you make my life less stressful and I am very grateful to you.
Reply from JennyChem2026-06-29
Hi Caroline,
Wow, thank you so much for this absolutely wonderful review — it truly made our day!
We're so thrilled to hear that you're happy with our liquid chlorine, pricing, and delivery service. We work really hard to keep things simple and stress-free for our customers, so knowing we're achieving that means everything to us!
Thank you for being such a valued customer, Caroline. We look forward to serving you again very soon!
Warm regards,
Jennychem Customer Service Team
Delivery of my order was changed at short notice to the following day when we were not at home. The goods claimed to have been delivered to my address, with a supporting photograph which wasn't my front door step, or feet!
I sent an email, as it was outside office hours, and received an AI generated reply stating that JennyChem would 'escalate' the issue with their courier.
I sent two further emails and never had the courtesy of a reply. I eventually found the goods had been delivered to a near neighbour and who assumed that the courier had left a note for me stating the actual delivery address and was expecting me to call round to collect.
Product ordered seems good but aftersales was non existent.
Reply from JennyChem2026-06-29
Hi Andy,
Thank you for taking the time to leave your review, and please allow me to sincerely apologise for the experience you've had. This is simply not the standard of service we expect to deliver to our customers, and I completely understand your frustration.
The situation you've described — your delivery being rescheduled without adequate notice, the courier delivering to a neighbour without informing you, and then not receiving timely responses to your follow-up emails — is unacceptable, and I am truly sorry you were left to resolve this yourself.
I'm glad to hear the products themselves have met your expectations.
If you do need to contact us in the future please call us 01634 245 666, the phones are manned Monday to Friday 9am to 5pm, and Saturday 9am-1pm.
Thank you again for your patience, Andy — it is genuinely appreciated.
Warm regards,
Jennychem Customer Service Team
I will never use this company again.
Purchased weed killer that I have never received.Now having trouble getting an answer from them about a refund.
After several emails and a phone message left on their customer service phone line and no response,tells me a lot about this company.
Very poor
8 days from initial order, for it to be sent out (Fulfilled) then another 9 days for delivery by APC!
"Not Good"
No communication/updates.
AI response to an enquiry also not helpful.
Live web site info for current expected delivery/stock levels etc would be useful prior to order completion - many other suppliers provide it so why cant you?
£100 of products not received waited nearly 2 weeks now, says package has been despatched Monday with an overnight courier but still waiting Friday … that’s some night shift
Ordered some weed killer on 20/04 and I'm still waiting to receive it, 3 weeks later. Yodel tried delivery at 8pm on a Friday to my business address, and that was it, no redelivery and silence ever since from both companies. I contacted Jennychem, and it's just an AI customer service response, and now it's being returned to them.
Certainly won't be using again.
Total waste of time ordered late March for mid April delivery not a thing and no response for update. Awaiting refund and if not received within 7 days will be going to training standard and the press.
DO NOT USE THIS COMPANY.
I ordered a few things in March, Noting crazy a few chemicals for cleaning, compactor sacks and some nitrile gloves. The entire order apart from the gloves came about 2 weeks later which to be honest is a ridiculous delivery time, To this day I am still waiting for the gloves, I have emailed and got an AI chatbot every time saying it will escalate things, never had a human actually email me or call me. I rang 2 times the week previous, was told both times the missing gloves were being dispatched as we speak and coming express delivery. Lie after lie. Today I finally got the truth saying they were out of the large size and would i like the XL, No one bothered to email me or ring to ask if I would like XL, Constantly lied to, Unfortunately due to this I will not be using Jennychem again, I WILL NOT be lied to! I took the offer of the XL, God knows when I will actually receive them
Note for Jennychem: Sort your distribution out, Your delivery times are some of the longest in the industry...China delivers their goods faster....Change from APC because they are a good 50% of the delivery problem, Get rid of your AI email and engage with your customers when then need support and BE TRANSPARENT to your customers.
Bought twice from this company.
Good products.
Very very slow delivery.
Very poor customer service and won't leave delivery unless it's prearranged as its a chemical!
Had a wasted hour trying to collect a delivery that wasn't delivered that had been returned by the depot and I was not notified.
Had to buy alternative product locally to complete the job.
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