I have visited your office on multiple…
I have visited your office on multiple occasions in an attempt to obtain contact lenses. Several pairs were tried, but none proved effective. Your manager, Crystal, and staff member, Minty, subsequently scheduled an appointment for me to see an actual doctor at your Bellaire/Richmond location. During my initial consultation over a month ago, I explained that I was traveling out of the country and needed this matter resolved as a matter of urgency. Two weeks ago, I called your office and spoke with Jayla, who informed me that Minty was on break and that Crystal, the manager, was on vacation and would return on Saturday. I asked Jayla to have Minty return my call after her break, as I was departing the following Sunday, and I left the same message for Crystal. I never received a callback from either of them, and I ultimately left for my trip without the contacts I had been promised. Given this pattern of unresponsiveness and the failure to resolve an issue I had flagged as time-sensitive, I am requesting a full refund for this transaction. I intend to file a formal complaint with the Better Business Bureau regarding this matter. This situation has gone on far longer than it should have, and I will not be conducting further business with your practice. Going forward, I will consult the BBB before selecting an optometrist.