Stephanie said she sent emails that…
Stephanie said she sent emails that weren’t received. She would “resend” them and I would get them. There was no sense of urgency on her end until she realized that there was an actual deadline that need to be met, a deadline that her boss gave her. When we arrived to close she hadn’t finished verifications so we waited over an hour to actually get to the closing portion. I had another appointment to make it to and because she had taken so long to get to closing no talk of a payment schedule was made nor were automatic payments set up. She made excuses not apologies for her shortcomings.