The girl from customer service was very…
The girl from customer service was very helpful and knowledgeable, she tried always to get the best option for me. Thanks
OneMain Financial (onemainfinancial.com) has a 4.5 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
The girl from customer service was very helpful and knowledgeable, she tried always to get the best option for me. Thanks
Awesome customer Service very helpful Easy to work with
The service was great and Ms Sherry Massino was very nice and explained everything to me
My experience with OneMain has been extremely disappointing and has left me feeling that their practices are predatory and misleading. I do not know the current status of my account because their representative has not been truthful during collection efforts, and the information I have been given has been inconsistent and unreliable. As a result, I no longer have confidence in anything I am being told regarding my account. I expect honesty, transparency, and integrity from a financial institution, but the lack of all three has made it impossible to trust OneMain or the information their representatives provide.
Our customer service team is available Monday–Friday, 8am–8pm ET at 800-525-0451. We're ready to assist you.
Knowledgeable staff. Friendly and efficient!
The staff in the Fort Walton Bch., Fla OneMain Financial is friendly and very helpful. I really appreciated the fast and helpful way Tina helped me out of a bad situation. Will always be grateful for the way that she got everything together so quickly for me. Date of experience 8/1/26
This company is a scammer! They keep charging me more fees after paying a total of 11,000 dollars and after paying all the money they kept telling I owned more money, so I paid 335X2 but they keep charging me and reported me one late payment. The manager is a real incompetent who does not help at all. I pay them whatever fee and she keep saying I owned them more money! They are thieves, do nor used this company.
Hi Nina. So long as all payments are made in full and on time; this will completely pay off your loan in the agreed terms. Please feel free to reach out to your loan specialist to review your account. Thanks. –Scott | OneMain Social
It was a great experience and they answered all of my questions, I enjoy doing business with them. Very professional
The process was smooth and the staff was pleasant.
First if all, when I walked in the door, I was greeted with a friendly hello and an offer of assistance. The staff was very friendly and was willing to listen to me and ask questions about my needs. They explained my options and were willing to work with me to help me achieve my goal. Also, they took the time to make sure that all my questions were answered before I left.
Ms. Lin provided excellent customer service which made the loan process so easy and understandable. I would definitely use One Main again!
The service was good. As there was a new employee doing my transactions. He took his time making sure everything was answered accordingly. The process it took was not long and he was very polite and sweet.
Thanks for the help,Fast and easy to talk to, like we were friends helping friends!
GEETTING HELP WHEN NEEDED IN A PINCH, ESPECIALLY WITH NOT THE BEST CREDIT SCORE. ALSO, A CHANCE TO BUILD YOUR CREDIT AGAIN, EVEN WITH A HIGH INTEREST RATE. I DO WISH WAS LOWER.
I want to sincerely Thank Sherayn O'Brien at the Gaithersburg location, her level of customer service was beyond exceptional. Sherayn was very knowledgeable and helpful about the loan process, she made process very easy for me.
231 reviews matching