Non-Payment to Hotel
I've used Super.com before and has no issues. This time, I booked a hotel and was charged on my credit card for Super.com, but the hotel never received the payment. There was no indication that it was prepaid, and the hotel is asking for payment. I was on hold with Super.com for over an hour and a half a couple of days ago before hanging up. I'm on hold with customer service again as we speak. It's already been over thirty minutes. Customer service is useless, and their booking error has cost me over $200. I will never use them again. EDIT: I was able to get in touch with Super.com, and they are escalating the issue to their third-party supplier. I'm changing this from one to two stars because some action is being taken, but I've wasted hours of my life on the phone with customer service for an issue that never should have happened.