0/24 hour customer service
I went with Gotogate via the Booking.com platform for (a) low cost flights and (b) 24/7 customer service. I had problems with 3 of the 4 flights I booked for my holiday in Vietnam. Yes I could contact them at any hour but they were useless in assisting me. Every flight ended up costing me more and so much so I started thinking there must be a kick back from the airlines. I completed all fields when making the reservation with Gotogate only to find at check in that it was a ‘requirement’ that middle names be included. Gotogate’s response? It was my responsibility to know the airlines’ requirements. Seriously