Paid on time, they failed to process — then blamed me with a ‘no-show’ policy
I paid for a Flexible fare to modify my return flight and paid the additional €21 fare difference on time, within their own stated deadline. Despite this, they failed to process the change. I spent 4 days trying to resolve it through phone, email, and live chat — no solution. My flight departed without the correction being made. Their own support team admitted in writing that the original payment link had incorrect charges, that they corrected it, but that the correction arrived after my flight had already departed. Despite this admitted internal error, they are now applying “no-show” fees to my booking. I paid what was asked, on time. Their failure to act cost me my flight. I’m still waiting for a full refund.