Complaint for unfair practice
My situation is so frustrating. I booked a Blablacar bus through OMIO based on information I saw on Google, then I discovered that pets are not allowed on the Blablacar bus. So OMIO made me do a back and forth with them and BlaBlaCar for more than one entire month For BlaBlaCar Bus trips, the policy is clear: pets are not allowed on board. So my booking (N. SHMIFE) was made via Omio. In that case, BlaBlaCar Bus is only the carrier: Omio is the company that sells and manages the ticket and the payment. Since the booking was cancelled by me (because I discovered that pets are not allowed), any refund or voucher for that cancellation has to follow Omio’s own conditions and must be processed directly by Omio through their platform. Unfortunately, OMIO keeps passing the buck to Blablacar and Blablacar to them because the latter cannot override or replace Omio’s refund policy from their side. In conclusion, €26 was stolen from me by OMIO. Never again. Steer away from them.