Omio

Let me chenage

Easy

It was very easy to book a trip

Still no response despite going to absurd lengths to reach Omio

Since my previous review about being unable to cancel despite paying extra for Omio Flex, I still have not received any help from Omio. I have now spent more than a full working day simply trying to get someone to handle my case: tried every email address I could find (only to be redirected to the same useless chatbot 🙃). DMed Omio on Instagram (of course another bot 🙃). Commented on their Instagram posts. Contacted their LinkedIn page. And, eventually had to resort to messaging individual employees in Omio's customer service organisation on LinkedIn. But still no resolution and still no contact from anyone actually able to handle my case. At this point, it is no longer about the money. It is about the absurd amount of time required just to get a response from a company and ask it to honour a service it sold. A customer should not have to hunt down individual employees on LinkedIn just to access customer service. I have now had to escalate the matter to the ECC because I have been unable to get any contact. I strongly advise against booking through Omio. If you still choose to, I would be extremely cautious about paying extra for Flex, or any service you might actually need customer support to use.

Easy to navigate

Easy to navigate, best price from all other parties.

Simple and quick

Thanks for your Quick reaction

Bug with payment

Was a fairly intuitive ticket purchase…

Was a fairly intuitive ticket purchase considering the complexity of api interfacing

Easy to navigate website.

Good good

Good good ! Good good ! Good good !

easy booking

Easy Booking

Very easy ticket buying process.

Still waiting for my €63 refund after almost 2 months

My Berlin–Hamburg FlixTrain was cancelled, and Omio confirmed that I was entitled to a €63 refund. Almost 2 months later, I still haven't received my money. I have contacted customer support numerous times, contacted my bank, provided my IBAN and followed every instruction they gave me. I keep receiving the same generic response saying that my banking details have been forwarded to the Payments Team, but nothing actually happens. My emails are also being ignored. €63 is a significant amount of money for a student, and it is extremely frustrating to spend almost two months chasing a refund that was already approved. I would strongly advise other students to think twice before using Omio. I certainly cannot recommend this service based on my experience.

I received great support from Nelson

I received great support from Nelson. He responded clearly and solved all my inquiries. Excellent service, I would recommend Omio

Easy and fast

No Bus, No Information, No Refund

I do not recommend booking bus tickets through Omio. When our bus failed to arrive on time, my child and I were left without any useful information. Instead of providing real assistance, Omio only sent automated, generic replies expressing sympathy and repeatedly redirected me to Nomago. The app showed that real-time journey updates were unavailable, and nobody could tell us the only thing that mattered: when the bus would actually arrive. While Omio and Nomago kept referring us to each other, we waited at the bus stop for about 30 minutes. Eventually, passengers started leaving, buying new tickets, and taking other buses at their own expense. My child and I had to do the same. Later, our request for a refund for the unused ticket was refused. Advice for tourists: if you are travelling between Omiš and Split, check the local Bus No. 60 before booking an intercity bus. It runs approximately every 15 minutes, is cheaper, and in our experience proved to be much more reliable. I expected a booking platform to provide real support when something went wrong. Instead, I received automated responses and was simply redirected to the carrier without any practical help. Unfortunately, I cannot recommend Omio based on my experience.

Good but slow customer service

I’ve always had good experiences booking my Euro trips in this page. Last time I put a wrong email and thanks to the customer service I could have my tickets back. The time of response was a bit long and I was afraid I should buy another ticket but happily it worked and I didn’t need to do that. Thanks again

All perfect

All perfect, easy to use app.

Great app and so easy to use

Great app and so easy to use. Changed tickets quickly.

Easy to find a ticket

Easy to find a ticket, easy to buy and easy to change the ticket.