I received a partial refund
*Update* After posting my review, I received a reply and followed up with the reviews team. They did offer me a credit for the tour we wanted but we sadly couldn’t accept it as we had already left London, so they refunded the difference between a 6 attraction pass and the 7 attractions I had originally purchased. I appreciate their efforts to help, it’s just still unfortunate I had to write a negative review to get the resolution I wanted. Don’t waste your money. Find another pass provider or another way to save on attractions. While at first glance you think Go City sounds great, if anything goes wrong, customer service will not help nor will they resolve your issue. We were overcharged for an attraction and while I reached out several times for help, and requested they credit back the error, response times were slow, unhelpful, automated copy and paste replies. Go City doesn’t care about any issues that may arise nor do they resolve them, so don’t put trust in this company, for if something goes wrong, it will stain your vacation like it did ours.