Customer Service is very important!!
I contacted customer service about a broken concealer applicator brush. Since it had been 9 months since I purchased the concealer, they declined to send a replacement applicator. After I sent a 2nd request, they sent me an e-gift code to use on a new purchase rather than replace the concealer brush which was more than fair. I ordered a replacement and a new item to try! At the end of the day, I am happy with the result and I love their products! Customer service is important especially with online ordering.