Tech issues and poor support
Booking system is glitchy, unresponsive, slow and will show prices of sold out tickets and then tell you they are sold out and show you the more expensive tickets instead. You have to fight your way through a poorly implemented AI chatbot to raise a support ticket properly. Their support team on top of that are barely more useful than the AI and seem to work off a rigid flowchart/set of instructions, and are wholly unwilling to take any steps to aid the customer, pushing it onto the individual rail provider. Will not be using them again.