Defective/discontinued motors
Defective/discontinued motors — company won't cover replacement I purchased custom blinds from 3 Day Blinds and the 1.0 motors installed on them are extremely loud when operating — loud enough that it's disruptive in a normal living space. I had a technician, Carlos, come to my home to diagnose the noise. He confirmed there was nothing that could be adjusted or repaired on-site, and told me directly that the 1.0 motors have since been discontinued. He said the 2.0 motor is the current replacement needed to fix the noise issue. This is not a case of me wanting an upgrade — it's a defective, discontinued part that the company's own technician identified. Despite that, 3 Day Blinds has not agreed to cover the replacement motors, and is treating this as if I'm requesting an optional upgrade rather than a warranty repair. I have video documentation of the motor noise and am currently working with their case support team to resolve this. I'll update this review based on how they respond, but as of now I can't recommend this company if you're relying on their product being properly supported after installation