3 Day Blinds

Great follow up

Great follow up. Very personable representatives

Fast to sell, slow to service

Fast to sell, slow or non existent customer service for warranty issues. To begin with my initial sales advisor gave me very poor advice. I trusted her to sell me the best product for my needs. I have 3 bedrooms. The only bedroom that had room darkening shades were put in the master bedroom. The other two have light filtering shades. My guests sleep with eye masks because the rooms are so light once the sun comes up. I bought non corded shades, you simply push them up from the bottom. They had to come out multiple times because they wouldn’t go up. The repair man literally pushed it up to the top several times until it would catch and then it would work for a while. Four months after my purchase ( $5,669.19) they replaced 4 shades with corded shades, which I had never wanted and do not like. I recently had a problem with another non corded shade. They were going to charge me $90.00 for the repair man to come out. I had a fit, so they waived the charge. Same repairman comes out. The old trick didn’t work. So he took the shade down, whacked it on the top of it, put it back up and it worked. I was incredulous. He finally admitted to me it was a manufacturer’s defect. After he left, i called them. On hold for 45 minutes waiting to be transferred to the proper person and then disconnected. I got an email telling me that the line had picked up, no one spoke, a dog was heard in the background and then the line disconnected. Later I received an email to call them. I did the next day. On hold 45 minutes. Gentleman finally answers, I give him my case number, he tells me the person that called me was off until Monday, but a replacement had been ordered. I called Monday. On hold for 50 minutes waiting spoke to team leader Robert, who told me, no replacement had been ordered, it was now ordered and how kind they were to waive the $90.00 fee for the repairman to come out outside of their one year warranty period. Almost $6000.00 in blinds, only expected to work one year????? A manufacturer’s defect? They should have all been replaced!!!!! I have filed a complaint with the BBB. I have little faith of getting an acceptable response, but if I have to, I will hire an attorney. I’d rather pay an attorney then to allow them to get away with this. I want my money back, as I do not want anything to do with this company. They are not BBB accredited. My suggestion is to always go with BBB accredited businesses. It is what I will be doing from now on.

I have purchased from 3 Day Blinds and…

I have purchased from 3 Day Blinds and have been very satisfied. Today, I tried to make a measuring appointment and was treated very rudely by the customer service rep. I am building a home and just needed the windows measured and to price out the same product I currently have in my home. The rep insisted this could not be done and there was nothing else he could do. Disappointing to see the that there was no assistance in figuring out a way to make things work.

Love my blinds and my shutters

Love my blinds and my shutters. However, some of th shutters needs some adjustments. It is minor. I love the shutters.

Outstanding service

Outstanding service, thank you!

Customer service

Total Frustration

I am totally frustrated with the cordless wooden blinds. They are hardly used & will not retract so they are level. The issue is with 3 out of the 5. I sent photos of 2 & they said they needed to be restrung. The guy shows up & says he can’t restring them & they would need to be remade. While here I showed him the 3rd blind that was no longer level. He left put in order for 2, I told them there were 3. They apparently were not able to get in touch with him, but just got notice they are on back order & the 2 will be installed 9/4. No mention of the 3rd. I have 2 homes & have a significant investment in window treatments. I had the same experience in our FL home last spring, the restring, warranty expired, new shade, came ripped & that will supposedly be restated in October.

The salesperson and installer were…

The salesperson and installer were efficient and knowledgeable. There was no hard sell. The only problem which we didn't think to ask was how to get the window screens in once the blinds were installed.

Once warranty service is required…

Once warranty service is required things go sideways. First, I was transferred to 3 different people for a total of 1 hour of hold time. Second the first Agent said I was illegible for a replacement as the item that needed repair was not made any longer. Third, the final person I spoke with said it was not under warranty and a $95 fee for a service visit was required, and they would likely not be able to repair the failed part. There warranty states there is no time limit on the warranty, and they will repair or replace the part that has failed. When you purchase a whole house of blinds, you expect there end of the contract to be upheld. I highly suggest you avoid this supplier as there are plenty of others who follow through with what they advertise.

Great service, beautiful result!

I had such a great experience with my first drapery that I called Faustina again to do the bedroom drapery. She texted me right back and met with me that week. Using Adrian again for installation. Just a smooth, excellent process throughout and great result. Faustina/Adrian are an exceptional team - I know the experience will be excellent with a beautiful result. Thank you Faustina/Adrian!

Protect. Window

From start to finish the experience was pleasant informative and speedy.

Great product and great service

Great product and great service. Kept me informed every step of the way

Garrett is amazing

Garrett is amazing. He is always on time or early. He calls to check it is ok if he is earlier than appt. He is efficient, knowledgeable and an expert at installing the blinds. I am so impressed with him. The solar blinds we bought are amazing. We love them. They enhance the look of our home and do a great job of blocking the sun.

All went good worker was fast and very…

All went good worker was fast and very neat

From the first contact to the last it…

From the first contact to the last it was very efficient and accepting. The blinds are exactly what we wanted. Measured exactly! We highly recommend them.

I had a wonderful experience with 3 day…

I had a wonderful experience with 3 day blinds my consultant was Michelle and she was amazing very helpful ,kind and professional. I will recommend this company to all my friends and family.

Our experience with 3 day blinds has…Sam Lupica

Our experience with 3 day blinds has been very good from the sales to the install,I would recommend them to anyone.

Install was good

Disastrous Experience

1) The sales people play games about the pricing. They come to your house and tell you they have a BOGO deal. Although that sounds good, on their website, they have a better deal they don’t tell you about. Then they pressure you that if you sign that day, you get 5% more off. 2) Next, they ask for 100% payment. In CA, the Business and Professions Code 7159 limits down payments for home improvement contractors to $1000 or 10% of the total contract price. I brought this up to the sales person and they checked and said 3 Day Blinds® does not agree with that law. 3) Next, the person measuring came out. After that, the installer came, but one of the blinds was measured inaccurately. That necessitated another trip back with a new blind. The installer returned and that solar blind did not work. The company said they ordered a new one but tracking never showed anything beyond a label being created. Eight days later, it still had not arrived and as it turns out, it was either lost or never ordered in the first place. Wait times to reach customer service about this were 45 minutes to 75 minutes to talk to people who ultimately were no help. Good luck getting a timely response to any email. 4) When the customer service”team” finally got it right, the installer came out and the project was finally done after about a month. The only people that were professional, timely and helpful were the installers and their employees.

I have a client that's spent thousands…

I have a client that's spent thousands of dollars on blinds. We have one broken part, and they won't allow the contractor to order. They say I need convenience, the owner and have them take pictures. And email and go through a huge process to get a $3 part. They have the order. They have all the part numbers. Everything in their computer, but insist that the contractor can't order the part that the client has to email and go through this huge process. Terrible customer service rude on the phone. I'm gonna take their blinds and toss them into the garbage and go buy.Somebody's blinds that has good customer service.In that you can get replacement parts