Perfect EcoFlow's customer support
I am absolutely thrilled with EcoFlow's customer support: my River Pro stopped charging after a firmware update. The warranty had long since expired, and I was worried about whether—and how—I would ever get a working River Pro again. After I simply contacted support and explained the issue, they offered various troubleshooting steps, even though the warranty had already run out. When none of those worked, they asked me to send the unit in. After I did so, support concluded that I could receive a refurbished River 2 Pro (the successor model) as a replacement. However, since that model was unavailable for some time, they offered me a brand-new River 2 Pro instead—an offer I gladly accepted. A short while later, the brand-new River 2 Pro arrived—I still can't believe it! Many thanks to the EcoFlow service team for their consistently friendly communication and for providing such a generous and professional solution.