Customer service is a joke
The response time from customer service is way too long, which is already frustrating enough. But on top of that, even though I have provided all the proof that the game doesn't work, they refuse to give me a refund. Instead, they just tell me to wait for "possibly several days" to get an answer, with no guarantee of a resolution. This is completely unacceptable, especially when I've already shown clear evidence of the issue. I strongly advise against using this service.