While the staff at the parking garage…
While the staff at the parking garage were very kind and helpful, I am still waiting for a refund on one of my cancellations. I originally made two reservations with the company for parking for a sprinter van and a SUV. Once we arrived at the parking lot, we realized that the sprinter van would not clear the entrance we asked if they could recommend another one of their locations. We were told that we would have to contact their customer service and cancel our current reservation and create and pay for a new reservation. We were told they would refund us for the canceled reservation. I have been going back and forth for almost a month on emails in order to get the refund that is owed to me. They supposedly need to speak with the parking garage, but I don't see how this takes this long. I will never be booking with them and need a refund.