I am extremely disappointed with…
I am extremely disappointed with Booking.com and Gotogate. I cancelled my Air Peace flight shortly after booking and was initially led to believe my refund request would be processed. After waiting, I received an email saying the airline had rejected the refund, leaving me to lose £784.36 I feel let down by the lack of clear communication and support throughout this process. I expected much better customer service, especially for such a large amount of money. Please review my case properly and provide a clear explanation instead of sending generic responses. I hope someone from your customer service team will contact me and help resolve this matter.