Customer service and website issuesordered a tool on New year's eve and…
I ordered a tool on New year's eve and noticed after looking at it I had ordered the wrong item. I called immediately but they were closed and sent an email to cancel the order. On New years day I got an email back saying it could not be canceled due to it being processed. Very strange because when I called both days they were closed. I had also got a discount of $50 for the December order but the email said that was no longer available on ordering the correct tool because it was now January 1st. I ordered this $400 tool from another company now with a discount and will just return the CPO tools when it comes. The website on the other approved Makita company was also much easier to navigate and purchase.