Overall experience
Once I figured out the web site, things went smoothly. Your Service Reps have always been helpful and pleasant. We use a lot of #40 metallics. It appears that either Paper Mart is getting out of that size of ribbon, or you are having difficulty with your Chinese suppliers. And, unfortunately, your service reps have no clue as to which is true. I like dealing with Paper Mart, and would lilke to continue, however, if you are not going to carry #40 ribbon anymore, I will have to find another supplier.