The Navy Federal Credit Union customer…
The Navy Federal Credit Union customer service line was a little disappointing as I’ve always talked to someone over the phone and not had any issues until I spoke with the customer service rep on today 8/1/2026. I already had to wait 35 minutes for someone to come to the call and I missed the first phone call because when I answered it, no one said anything and they stated they will call me back in five minutes. When the call came back in five minutes. I was greeted by a male who I informed that I activated my card on the app and as well as the telephone number that’s placed on the front of a debit card that I received in the mail today. Instead of him hearing me out as to what I was informing him that my card should have been activated already because the prompt from the end of the car informed me that my car has now been activated. It makes it seem very suspicious as if that telephone number was not part of Navy Federal Credit Union, even though it was on the front of the card. The representative got really quiet on the phone after I said something and gave me silence for about one minute and a half, which is very rude. He needs to get out his feelings and listen to the customers explain instead of him thinking he knows everything, and be a little bit more empathetic.