Seven months of chasing a refund- AVOID this company
Seven months of chasing a refund. Multiple escalations, repeated requests for documents I've already supplied, and endless "it's under review" responses. Gotogate acknowledged receiving my paperwork, then continued to ask for it again months later. The matter remains unresolved and has delayed my travel insurance claim. Customer service appears designed to wear customers down rather than resolve issues. I will never, ever use this company again. AVOID THEM AT ALL COSTS