Failed the ultimate test 🙁
I always measure the worth of a company by its response when things go wrong. EcoFlow has failed spectacularly in that regard. UPDATE So EcoFlow replied to my original review apologising for inconvenience while simultaneously sending me an email to say my refund for the solar panel amounts to £444.53, when the money they took for the out of stock item was £466.85; a shortfall of £22.32! I expect the refund in full! EFUK-62383 [CAS-20260723-1915411] FURTHER UPDATE 31.7.26 IT GOES FROM BAD TO WORSE I have now discovered via a third-party retail source, whom EcoFlow supplies, that stock of the solar panels will not reach EcoFlow until September. Despite knowing this, they have chosen to string me along and take money for products they knowingly cannot supply! ORIGINAL REVIEW While I was impressed with my purchase of the River 2 power station, I cannot say the same about the Delta 3 Max. The order process has been a disaster. They allowed an order to be placed for a 400w solar panels that are out of stock and took full payment while shipping only the power station. When in email correspondence with the company, one is not dealing with a human; all responses are generated by AI. After 2 weeks of back and forth I still don’t know when the solar panels will be available, so have a pretty heavy paperweight in the way of the Delta 3 Max