New Aligner quality is terrible
Aligner quality is terrible. I just opened my new pack and they're flimsy and cheap. I reached out to customer service and they're refusing to refund me or provide replacements of my original mold because it's "outside the 30 day limit". Newsflash: a garbage product is still garbage if you open it after 30 days. Awful company and I'm switching to Invisalign. Update 06/30: They emailed me asking questions I had already answered in the previous thread, pretended to care, then ghosted me when I said I would ship back the garbage aligners if they sent me the ones that actually fit to replace them. Great job.. *Slow clap* Glad I've wasted over $200 on these awful aligners. Update 07/26 - Their Sr Manager for their support team reached out to me shortly after my previous update. (I probably weirded her out with a LinkedIn message, as well...) Over email we clarified what was wrong, as well as the vague description of the update made to the aligners. I explained why they're flimsy, provided video evidence to show the fit was no longer solid/secure. She agreed the video showed they weren't adequate and that they would pull up my old file and print the new aligners as they used to be provided. I finally received my replacement aligners based on the old design 2 days ago. Had the chance to disinfect them and wear them a few nights and they're exactly what they used to be and what I wanted. They say they'll send replacements for the 2nd set for free, but we'll see.... They're head of support was great in finally handling it, but it would be a huge relief if they would look into how inefficient this process was. I hope they reconsider the design of their aligners, or at least the material quality before making further sales and promotions for this new product.