This company takes you money up front…
This company takes your money up front and if anything happens that you need help with after the original booking they will not help you. Once they have your money they could care less what happens to you. Their reply confirms. What I stated. The error in the original booking was made by them not us. Their correction to that error was the cause of all our problems not the flight cancellation as a professional travel organization they should have known that by splitting my sons family into separate itineraries the great risk that left in case anything like a flight cancellation occurred. If they cared they could have used a better way to correct their error that did not leave us at risk. As you see their response they refuse to understand what they did and they take no responsibility. I want nothing from them but an apology and for them to never split a families itinerary again