Extremely poor customer service
I was stunned at the poor customer service I received from this establishment. I ordered 2 mats online for $90 for a project I was so very excited about, but the mats were unusable as the window opening could have only displayed a postage stamp. I misunderstood their description of the "outer perimeter" of the mats (thinking that this was the window display opening), as it was my first time ordering mats online rather than in person. The individual I spoke with was both snooty and kurt on the phone, and refused to refund the unusable mats, or even to meet me half way to offer a partial refund for the money I lost. Instead, she informed me that she added the correct sized mats to my cart in my account, and that I was welcome to pay--again--to purchase my second set. Real audacity, and very surprising. I said, no thank you, I certainly will not be purchasing a second set from you, I'll buy them somewhere else. Apparently repeat business is not a real priority to American Frame.