American Frame (www.americanframe.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
C
Chris · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Absolute horrible communication
Absolute horrible experience with this company. Was promised a refund for shipping on an almost $400 order. Called July 27th, was told I'd receive a refund for the $90 shipping fee. After a week, no refund. Emailed customer service about the refund. Emailed August 3rd, got a response that the refund would be processed. Here it is, August 6th, still nothing. They do not respond to emails. I have a few more pieces of art i need framed and WILL NOT use this company EVER AGAIN
I haven't used them in a while because they used to offer free shipping and reasonably priced custom frames. Now they are 3x the price. Sad, because the quality of their frames/mats and their service was EXCELLENT.
I am an artist and must frame for the sale of my work. They have priced me out of the market, but I give them 5 full stars for quality/service.
Defeated the purpose now that I realize I have to put it together myself
Just purchased my house and I am incredibly busy. Would have gone to get a custom frame made, but I figured it would just be easier to order it.
Spent $300 on two moderately smallframes and now it arrives, and I have to put both of them together??
Could have spent the same price and just had it done for me. Doesn’t really help me at all.
I was stunned at the poor customer service I received from this establishment. I ordered 2 mats online for $90 for a project I was so very excited about, but the mats were unusable as the window opening could have only displayed a postage stamp. I misunderstood their description of the "outer perimeter" of the mats (thinking that this was the window display opening), as it was my first time ordering mats online rather than in person. The individual I spoke with was both snooty and kurt on the phone, and refused to refund the unusable mats, or even to meet me half way to offer a partial refund for the money I lost. Instead, she informed me that she added the correct sized mats to my cart in my account, and that I was welcome to pay--again--to purchase my second set. Real audacity, and very surprising. I said, no thank you, I certainly will not be purchasing a second set from you, I'll buy them somewhere else. Apparently repeat business is not a real priority to American Frame.
The frames arrived quickly and neatly packaged. Every detail is in place, the glass is intact, the corners of the frames are well adjusted. This is important to me because frames often come with distortions or scratches when ordering online. Everything is perfect here. The materials are of high quality: the baguette looks durable, the color is even, the surface is smooth. I ordered frames for paintings and photographs, it fits perfectly, the insert holds the picture tightly, nothing slips. The installation is simple, everything is thought out, there are latches, holders and corners for hanging.
Black Nielsen 11 frames - high quality & fine tolerances
I ordered Black Nielsen 11 frames. The result is a high quality frame, made to tight tolerances, with gallery standard protection, that fits my pictures precisely.
Some good advice was offered before I ordered to make sure that my new frames matched existing ones. The result is almost indistinguishable from the originals.
All in all I am happy with the result and happy to offer my recommendation.
The pictures are beautiful and they arrived very quickly. The only minor thing is that since the prints are rolled up for shipping, the curved paper makes it a challenge to mount them. Sitting under some books for a couple days took out some of the curvature but did not make them flat. Flat photos would be much easier to mount but are probably more expensive to ship.
very satisfied (but offer more bright colors please!)
Very precise and straightforward ordering platform, quick shipping, VERY careful packaging to avoid damage. The mat is excellent quality and is true to color. The only change I would recommend is to have more bold mat colors available. Bright/vibrant colors are more in-demand than neutrals now in design, but there aren't many of those options available here. For example there's only one shade of orange available but there's 16 different shades of grey....
Reply from American Frame2025-03-24
Hi Shana,
Thank you so much for your wonderful review! We're delighted to hear that you found our ordering platform user-friendly and appreciated the quality of our packaging and mats. Your feedback about expanding our range of bold, vibrant mat colors is valuable, and we’ll definitely share it with our product team for consideration. We aim to provide a variety of options to suit every creative need, and your insight helps us grow and improve. Thanks for choosing American Frame—we look forward to assisting with your future projects!
Kayla
Outstanding Product Quality, Packaging, and Service
I recently switched to American Frame. I am a photographer who also operates a small framing operation. My previous supplier of Nielsen (and other) frames recently retired. I settled on American Frame after some research and a session with customer service. My recent order was fulfilled in a timely manner and packed beautifully. The frame components (5 in all) were individually packed, and the assembly hardware packed separately. There was plenty of void fill in the box to protect the contents. Also the miter cuts in the metal frames were perfect - no burrs and the angles through to the base were also perfect. I will be a repeat customer for sure. Good workmanship, order fulfillment and service.
Reply from American Frame2025-03-24
Hi James,
Thank you so much for your thoughtful review! We're thrilled to hear that your experience with American Frame has been positive and that our frames met your expectations. As a photographer and framing professional, your feedback means a lot to us—we know how important precision and quality are in your work. It's great to hear that our packaging, order fulfillment, and customer service met your standards. We look forward to being your trusted partner for future projects. Thank you for choosing American Frame!
Kayla
Hi Karen,
Thanks for your 5-star review! I'm glad to hear that you found it simple to find what you needed and customize it to your liking. We work hard to make the experience as smooth as possible, so it's great to know we're hitting the mark. If there's anything else we can do for you, don't hesitate to let us know!
Kayla
Hi Barbara,
Thank you for your 5-star review! We're so happy to hear that you love the quality of our frames and our packaging. Ensuring your order arrives in perfect condition is a top priority for us. We appreciate your support and look forward to assisting you again in the future!
Kayla
The interface is easy to understand. There are plenty of inserted links which help to understand definitions of terms and process.
Reply from American Frame2025-03-20
Hi Philip,
Thank you for your 5-star review! We're thrilled to hear that you found the interface user-friendly and the inserted links helpful for understanding terms and processes. Our goal is to make your experience as seamless and informative as possible. Looking forward to working with you again soon!
Kayla
I NEVER write reviews but I am so pleased about my recent frame purchases that I had to share. Not only were the frames a great price but they look even better than on the website. The instructions to add the hardware were perfectly clear and even a rookie like myself took only about 10 minutes to complete.
Reply from American Frame2025-03-20
Hi Cathy,
Thank you for your 5-star review! It means a lot that you chose to write a review for us. We're thrilled to hear that you're happy with your frames and found the installation process straightforward. If there's anything more we can do for you in the future, don't hesitate to reach out. We hope you enjoy your new frames for years to come!
Kayla
It’s always easy to order your products. You can review your order before it is placed. After placement, there is another chance to review your order.
Reply from American Frame2025-03-19
Hi Susan,
Thank you for your 5-star review! We're thrilled to hear that you find our ordering process easy and convenient. Providing a seamless experience with multiple opportunities to review your order is important to us, and we're glad it makes a difference for you. We appreciate your support and look forward to serving you again!
Kayla
I spoke with a young lady that gave me the best customer service that I have hade in a long time. She was very, knowledgeable, kind, and explained everything in detail. She went out of her way to get me exactly what I needed at the best price.
Reply from American Frame2025-03-18
Hi Hilda,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Leigh provided you with such excellent service. She truly goes above and beyond to ensure our customers have the best experience. We’ll be sure to pass along your compliments to her. If you ever need anything else, we’re always here to help!
Kayla
