American Frame (www.americanframe.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
American Frame is the best framing service on the internet
Hi Josiah, Thank you for your 5-star review! We’re thrilled to hear that you think American Frame is the best framing service on the internet. It’s our mission to provide top-quality products and exceptional service, and feedback like yours lets us know we’re hitting the mark. Your support means the world to us, and we’re so glad we could help bring your framing projects to life. Kayla
I worked with showroom representative Christine Steven and she was great! She was personable and I really appreciated her knowledge, creativity and design sense. A pleasure to work with!
Hi Steve, Thank you so much for your 5-star review and for sharing such kind words about Christine. She truly is an outstanding member of our team, and we’re thrilled to know she made your experience a great one. I will be sure to pass along your feedback to her. We look forward to assisting you again in the future. Thank you for choosing us! Kayla
Hi Leo, Thank you for your 5-star review. We're thrilled to hear that you felt valued as a customer. Providing exceptional service is our top priority, and your feedback motivates us to keep delivering the best experience possible. We truly appreciate your business. Kayla
I placed an order for several sample pieces. It is great that you offer samples at no charge. Once I receive the samples, I will get together with my client so we can order the frame. Your online system is very easy to navigate, and I also appreciate the wide variety of frames that you offer.
Hi Ronald, Thank you for your 5-star review. We’re glad you found our website easy to use and that you like the variety of frames we offer. Providing free samples is our way of helping you make the right choice. Once you’ve reviewed them with your client, we’ll be happy to help with your order. Let us know if you need anything else! Kayla
The website was very well designed. It was easy to order multiple frames, to check my order, to edit where I had made a mistake, and send with confidence about what I had ordered.
Hi Jennifer, Thank you for your 5-star review. We’re so glad the website was easy to use and made ordering simple for you. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help. Kayla
In the past when I ordered the frame I was also able to order the self adhesive mounting board to fit it. This time it wasn't available without going to the board site and ordering them individually. It was a headache having to move back and forth through both sites. Please put that option back with the frame ordering at the same time.
Hi Peggy, Thank you for sharing your feedback with us! We completely understand how much easier it was when the self-adhesive mounting board could be ordered with the frame in our frame builder. We really appreciate your suggestion, and we’ll be sure to pass it along to our team to see how we can make the process more seamless in the future. We look forward to working with you again soon! Kayla
your website is very user friendly, it is easy to find all of your choices and selections.
Hi Vicki, Thank you for your 5-star review. We're happy to hear that you found the website easy to use and navigate. For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products. Kayla
American Frame’s products and customer service are top notch. On the rare occasion when a problem occurs, they work to fix it immediately.
Hi Annette, Thank you for your feedback! It’s wonderful to hear that we consistently provide high-quality products and outstanding customer service. As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work. Kayla
Straightforward ordering experience overall with a fun to use interface. It would be nice if the invoice showed the filename and modification date of the uploaded image used in the artwork, just for peace of mind.
Hi Michael, Thank you for your 5-star review! We're thrilled to hear you enjoyed the straightforward ordering process and found the interface fun to use. Including the filename and modification date of the uploaded image on the invoice is a thoughtful suggestion—it would definitely provide added reassurance. We'll pass this along to our team for consideration. We appreciate your input as it helps us improve! Kayla
The personal service is extraordinary. A human answers the phone (not the norm these days!) and pronto! That same person knows everything about the product and the process. Shout out to Leigh Macaro! She can even solve website glitches. You guys need to create a "save for later" area - it would help a lot!
Hi Lisa, Thank you for your 5-star review. I am thrilled to hear Leigh took great care of you! She's a great asset to our team and we're so lucky to have her. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help. Kayla
I’m not sure what’s going on with American Frame. I placed an order on December 13 and read that my order would likely be shipped within 3-4 working days. A week later, I still hadn’t received a shipping update, so I contacted American Frame and received a response (which was nice), asking me if the item was a Christmas gift and therefore needed to be rushed. I was honest and said no - so I finally got my package on Jan 2, nearly three weeks after I placed the order. Ok, it’s the holidays, I get it - but when I opened it, I realized they didn’t include the backing OR the acrylic, so now I’m waiting to talk with customer service AGAIN. By the time it’s all said and done, it’s going to be nearly a month from order to art on my wall. The price was good and the quality looks fine, but I probably won’t order from them again.
Hi Zoe, Thank you for taking the time to leave your review. We truly appreciate your feedback and want to extend our sincerest apologies for any delay in shipping your order. Typically, our turnaround time is 3-4 business days, but due to the increased volume during the holiday season, we experienced a slight delay. I understand how important timely shipping is, and I’m sorry for any inconvenience this may have caused. I noticed that you were working with my colleague Julie regarding the acrylic and foam for your order. I’m so glad to hear that these items were included in your package! Your support means the world to us. We are grateful for the opportunity to serve you, and we hope to continue working with you on future projects. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your business! Kayla
I am giving a neutral experience rating because your website was excellent, but I haven't gotten the product. My recommendation would be this same survey after I receive the frame and have a couple days to hang the picture.
Hi Thomas, Thank you for your review! I'm delighted to hear you had a positive experience with our website. I'll be sure to share your suggestion about delaying the survey with our team. Your order is shipping out today and should arrive within the next couple of days. If you have any questions or need assistance, please don't hesitate to contact our customer service team. Kayla
Your website is easy to navigate and the ordering process is specific and easy.
Hi Janet, Thank you for your 5-star review. We're thrilled to hear you found our website easy to navigate and the ordering process straightforward. Making your experience smooth and enjoyable is always our goal. We look forward to helping you with your next project! Kayla
It had been quite a while since I had ordered frames from AF. The process was a bit confusing and when I called customer service, they answered all my questions and I was able to place my order with success. The order was perfect when I assembled my frames with my artwork.
Hi Sharon, Thank you for your 5-star review. We’re so glad our customer service team could assist you and make the ordering process smoother. It’s wonderful to hear that your frames turned out perfectly and complemented your artwork. We appreciate your trust in us and look forward to helping you with your next project! Kayla
Julie was amazing to work with! She understood my apprehension to pay for UPS shipping that was almost the same cost as my 3 light items. So instead she made an exception and sent them via USPS ground which saved me a lot of money. Kudos to Julie for going the extra mile! I’m a happy customer.
Hi Kathleen, Thank you for your 5-star review. I'm so happy to hear that Julie was able to assist you with your order and was able to find a solution to bringing down the shipping cost for your framing items. I will certainly pass along your feedback to her! Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived. Kayla
The ordering site is very friendly and easy to use. If I do happen to mistrust my ordering skills, the costumer service department is available to help. The quality of the frames are just what I want for my art work and the price/shipping reasonable.
Hi Lynne, Thank you for your 5-star review. We're so glad to hear you find our ordering site user-friendly and that our customer service team is there to support you when needed. It’s great to know our frames meet your expectations for showcasing your artwork, all at a reasonable cost. Looking forward to assisting with future orders. Kayla
Had a little trouble navigating the website, but that was probably on me. More importantly, the number to call if I was having trouble was prominently displayed, and the person who answered the phone cheerful and helpful.
Hi Kim, Thank you for your review! I’m sorry to hear you had any trouble navigating our website, but I’m thrilled to hear that our customer service representative was cheerful and helpful in assisting you. American Frame has a 50+ year track record of delivering quality, expertise, service, and commitment to the art community. Kayla
Shipped quickly, fair price, and assembled perfectly
Hi Brigitte, Thank you for your 5-star review. We're so glad to hear that you're happy with your S02 - Frosted Silver Nielsen 11 Metal Picture Frame. We appreciate your business and look forward to working with you again soon! Kayla
I've engaged American Frame multiple times over the years. Their system is set up to avoid mistakes. If I've had questions, they've been extremely patient and helpful. While I struggle with the conflict of using my local frame shop and American Frame - for a large order, the reality is I simply cannot afford a local framer. I do often check local prices and purchase plexi and foam-core elsewhere. As an artist - I'm interested in quality AND affordability. I think they're a terrific company.
Hi Mary, Thank you for your thoughtful feedback and for choosing American Frame over the years. We’re glad to hear that our system and team have made your experience seamless and helpful. It’s an honor to be part of your creative process, and we truly appreciate your trust in us. If there’s ever anything we can do to further support your art, don’t hesitate to let us know! Kayla
I have been doing business with Am Fr for a long time. They have always been very helpful. This time No exception. Thank you.
Hi Ratindra, Thank you for your 5-star review. We truly value your continued trust in us and are so glad to hear we could meet your expectations once again. It’s always a pleasure to assist you, and we’re here anytime you need us. Thank you for being such a wonderful customer! Kayla
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