American Frame (www.americanframe.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Ron · 14 reviews · Verified · Experienced 2025-01-18 ·
★★★★★
Returning customer and always happy…
Returning customer and always happy with service and outcome. However, shipping is outrageous. Base cost is compounded with a 35-40% upcharge for shipping and handling.
Reply from American Frame2025-01-23
Hi Ron,
Thank you for your review. Our shipping costs are based on the destination it is going to as well as the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
We appreciate your orders and do hope you continue to shop with American Frame for your framing needs.
Kayla
The interface is smooth, lovely, clear and easy to navigate.
Reply from American Frame2025-01-23
Hi Regina,
Thank you for your 5-star review. We're thrilled to hear that you found our interface smooth, clear, and easy to navigate. Making your ordering experience enjoyable is our top priority
For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products.
Kayla
I have been using American Frame for 15 years. I have never received any product from them that was not perfect.
Reply from American Frame2025-01-23
Hi Gae,
Thank you for your 5-star review. We appreciate your continued business over the many years you have been a valued customer.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
The website is easy to use and lists the items, prices as you toggle through.
Reply from American Frame2025-01-23
Hi Leslie,
Thank you for your 5-star review. We're glad you found our website easy to use and appreciated the clear listing of items and prices.
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
E
Ellen · 2 reviews · Verified · Experienced 2025-01-15 ·
★★★★★
This chocolate brown metal frame…
This chocolate brown metal frame (13x19”) is perfect! Easy assembly, all pieces necessary to build and hang my finished photo were greatly appreciated! I also ordered the non glare acrylic insert to protect the photo. Packaging was terrific. Fast shipping. Thank you!
Reply from American Frame2025-01-23
Hi Ellen,
Thank you for your 5-star review. We would love to see the finished product of your art on the wall. The FS475 - Brushed Chocolate Nielsen 130 Metal Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
J
Joe · 4 reviews · Verified · Experienced 2025-01-17 ·
★★★★★
So glad that your company can cut the…
So glad that your company can cut the frame to my exact specifications.
Reply from American Frame2025-01-23
Hi Joe,
Thank you for your review. American Frame uses PrecisionCut™ technology, which cuts frames and mat boards within 1/16th of an inch and each order is handled and packaged with extreme care by one of our experienced team members, then shipped safely, securely, and in a timely manner. Safe to say - we've got the complicated part covered!
Kayla
A
Anne · 11 reviews · Verified · Experienced 2025-01-17 ·
★★★★★
Ordering frames from American Frame…
Ordering frames from American Frame online is super easy! The free shipping with a minimum purchase is a huge help, as well. (As a small business artist, every savings helps!)
Reply from American Frame2025-01-23
Hi Anne,
Thank you for your 5-star review. We're so glad to hear that you found our ordering process easy and that our free shipping option makes a difference for your business.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Excellent shipping. Frames arrived quickly and very well packaged. Frames are great.
Reply from American Frame2025-01-23
Hi Avinoam,
Thank you so much for your 5-star review! We're thrilled to hear that your frames arrived quickly, securely packaged, and met your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out to customer service!
Kayla
S
Susan D · 2 reviews · Verified · Experienced 2025-01-13 ·
★★★★★
Christine is terrific
Christine is terrific. Assisted me on the phone since I couldn't make it in and had trouble making decisions online. Turn around time is terrific.
Reply from American Frame2025-01-17
Hi Susan,
Thank you for your 5-star review. I'm thrilled to hear that Christine took great care of you and was able to assist you with placing your order. The NL556 - Black Linen Nielsen 97 Metal Picture Frame you purchased is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
Ordering a print for the first time here and it was very easy and straightforward to do. Looking forward to seeing how it turns out.
Reply from American Frame2025-01-17
Hi Andrea,
Thank you for your 5-star review. I'm thrilled to hear that you didn't experience any issues while ordering your print on our website. Your order is shipping today! If you have any questions, please give our customer service team a call!
Kayla
Took time to understand my needs and confusion on how to order.
Reply from American Frame2025-01-15
Hi Craig,
Thank you for your 5-star review. I'm thrilled to hear that Christine took great care of you! She's a great asset to our team and we're lucky to have her.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
F
Frank · 7 reviews · Verified · Experienced 2025-01-13 ·
★★★★★
Lee is a knowledgeable
Lee is a knowledgeable, helpful representative of your company. She gave me top notch advice for the setup i needed and assisted me in purchasing it.
Reply from American Frame2025-01-15
Hi Frank,
Thank you for your 5-star review. I’m so glad to hear that Leigh was able to provide such helpful and knowledgeable support. It’s great to know she guided you in setting up exactly what you needed and made the purchasing process smooth.
Your kind words really mean a lot, and I’ll be sure to share them with her. Thank you for choosing us, and we look forward to helping you again in the future!
Kayla
Great Customer Service with Miko
I had questions before placing my on-line order so I called the customer service number. Miko was a delight and answered all of my questions, and provided great clarification. Order has since been placed.
Reply from American Frame2025-01-17
Hi WendyJo,
Thank you for your 5-star review. I'm so happy to hear that Miko answered all of your questions and provided great customer service. She's the best!
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Customer service was friendly, knowledgeable, and professional.
Reply from American Frame2025-01-17
Hi William,
Thank you for your 5-star review. Sure sounds like you had a five-star experience from start to finish! We would love to see the finished product of your art on the wall. The SP304 - Frosted Gold Nielsen 117 Metal Picture Frame you selected is a beautiful frame.
We're looking forward to working with you again soon!
Kayla
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Rick Francis · 1 review · Verified · Experienced 2025-01-14 ·
★★★★★
Christina is great to work with
Christina is great to work with! She listens and makes helpful and creative suggestions.
Reply from American Frame2025-01-17
Hi Rick,
Thank you for your 5-star review and for your kind words about Christine. She's a great asset to our team and we're so lucky to have her! I will pass along your positive feedback to her.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
amazing customer support
I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call within an hour, and was walked through a solution as needed over the next 24 hours. So helpful, so friendly, and they ALSO do quality work at affordable prices.
Reply from American Frame2025-01-17
Hi Nathaniel,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear about your positive experience with our customer service team. We understand how frustrating technical issues can be, so it’s our priority to provide quick and personalized assistance to resolve them.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
a
alan · 4 reviews · Verified · Experienced 2025-01-12 ·
★★★★★
First Order 2025
Always an excellent experience ordering with American Frame.
Reply from American Frame2025-01-15
Hi Alan,
Thank you for your 5-star review. We appreciate your continued business over the many years you have been a valued customer.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
I really appreciate your reliability and promptness in filling my orders! Great quality and price. Christine is knowledgeable and helpful.
Reply from American Frame2025-01-15
Hi K.A. Letts,
Thank you for your 5-star review. We’re so happy to hear that you appreciate our reliability and quick service. it’s always our goal to make the ordering process as smooth as possible.
It’s wonderful to know you’re pleased with the quality and pricing of our products. Christine truly is a great asset to our team, and I’ll make sure she hears your kind words.
We’re grateful for your support and look forward to continuing to serve you in the future. Thanks again for choosing us!
Kayla
I was surprised to receive the order in just a few days. It was complete, correct, and excellent quality. I was very pleased.
Reply from American Frame2025-01-15
Hi Mary Beth,
Thank you for your 5-star review. It sure sounds like you had a five-star experience from start to finish! We would love to see the finished product of your art on the wall. The 62743 - Traditional Italian Carved Wood Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
