Driver stole my passports and bank cards - stay clear
Wouldn’t go anywhere near this company again and heavily advise to look elsewhere. I paid for a private transfer in Tenerife for the safety and security of having an allocated driver and the convenience from the airport as I was with my child. They sent me a drivers name, car, registration and other details. When I arrived, I was taken to a random taxi outside the airport who stole my bag containing the passports - unloaded quickly then left quickly whilst we sorted the suit cases out. We realised just after he didn’t unload a small bag with the passport, documents and bank cards in. When I raised this to the company within 20 minutes of been dropped off the response was we do not know who the driver was, what company he worked for or how to resolve this. They followed this by offering absolutely no help, didn’t contact me once, refused helping with travelling to the consulate to get emergency documents and stated they need 24hours notice to amend the return transfer otherwise it will be marked as a no show. The initial meeting with the consulate is 5 hours before the flight so I can’t provide this notice and it was stated during the conversation. I’ve missed my return flights and left with the additional costs of hotels, emergency travel documents, lost wages and other issues. On top of this, the transfer was 35% more than just getting a taxi. If you’re wanting security, safety and reliability then paying a premium with this company will result in none of this other than excessive cost along with poor reliability, service and support. The customer service advisor - Johanna seemed helpful, compassionate and apologetic but couldn’t actually offer any solution to having this resolved. Due to Mytransfers responding to reviews, the reference number is ES919939870. Please follow up with a solution rather than the generic response asking me to contact you to resolve. I’ve contacted you 3 times a day since this issue happened and you can’t even offer to take me the 50 miles each way to pick up emergency documents from the British Consulate to help get me out of the situation you put me in so I can at least take my son home. Absolute shambles of service - using Mytransfers has left me thousands of pounds out of pocket. Thank god for travel insurance with legal support.