I had a promo for 6 months
I had a promo for 6 months. And all of sudden without any email it was deactivated. And when reached to customer service they mention if the payment is not auto renewed, it will be deactivated. And they mention it was mentioned in terms and conditions. Who in the world looks into terms and conditions that too at the bottom of the app or web page without mentioning the details on the top. And no email was sent that plan will be deactivated. How would a customer know that the plan going to be deactivated???? This is some kind of just attracting customers and after one month and moving to higher prices. No customer trust and not a better approach in customer retention. An email is mandatory for a customer to know if there is anything. Mentioning unlimited and other details on top , but not mentioning auto renewal has to be done or plan will be deactivated at the bottom and no sighted place. Worst way of holding a customer