I don't want to back up my information to the cloud.
The person eventually solved my problem, but my file ended up in a bit of a mess - missing and incorrect entries. The thing that really irked me, though, was that I told him I did not want to store my information in the cloud, that I back up regularly to a local device. When I went to close Quicken after our session, it said that it was backing up to the cloud and I had to put quite a bit of effort into stopping the process.