100G

A good investment

Whatever the issue they will respond and try to fix. I had issues but they were all mine! This is a good, well-engineered product, among a lot of dross.

Jean-Pascal Blanc法国 · 写过 1 条评价 · 体验于 2024-08-27 · 发表于 2024-08-27

Poor quality

The kit works well , but several quality problem happened to me just after a few km: First , my controller crashed , causing by bike to make a loud noise , got it replaced by warranty , but 20$ of shipping Second , the battery crashed , got one under warranty , again shipping cost , this time 40$ All that only after less than 500km and less than 1 year Definetly a good working kit , but not reliable , and you have to pay the shipping for every single warranty part I don’t recommend

After 1.5 months

After 1.5 months the motor no longer works. Support email was in spam folder. If they change something, I'll update my review Update: Motor works was the battery holder. I received a new one and it worked great

Vita Velykyte英国 · 写过 1 条评价 · 体验于 2024-08-05 · 发表于 2024-08-20

Waste of money don't buy

Waste of money don't buy, it! Bad quality Kit. Started to have issues from day 1.

Explainations

Explainations, Conversations are quickly and helpful. Documentation should include the installation and operation of front and rear lamps.

Great product

Wheel took a little time to arrive, but well packaged and in perfect working order. I have two bikes converted with 100G rear hubs, and I like the natural feel of the way they assist.

Mark Hinkley英国 · 写过 1 条评价 · 体验于 2024-08-13 · 发表于 2024-08-13

DO NOT RECOMMEND.

DO NOT RECOMMEND. I had previously left a 4 star review as I was really happy with my rear wheel 100g kit. Unfortunately after a few months the rear wheel started making a very loud grinding noise. I contacted 100g and as others have said the customer service is the biggest let down. They're slow to reply. Now several months later I still have the same issue. I'm considering cutting my losses and throwing it in the bin. I've had endless emails back and forth asking for videos and pictures. They did send a replacement controller. I had to pay £16 postage. This did not work either. Basically if it works it's great. But if anything goes wrong (I'm in the UK) your on your own and screwed. Can not recommend.

Very good product

Very good product, easy to install, and dose it's job very well 👍

My Rear kit hub motor started making a…

While riding my bike with the Rear kit hub motor started making an odd noise then a few hours later the battery and control module began to smoke. It was a dry warm day with no precipitation. I immediately disconnected the battery and removed it from the bike as I was worried it might explode. I then rode the bike home as a regular heavier bike with the rear wheel kit still installed. I then checked the controller and battery to find the pins melted. Once i was home i removed the entire kit from the bike which took approximately 1 hr and returned my bike to original as I still need it to commute. I contacted 100g and the confirmed the problem was the contoller and the control module on top of the battery. They said they would send the parts to repair. I asked for a new kit as I don't trust the original hub after this incident. I even offered to pay the difference for the larger rear motor but was told they could only replace the parts affected. The parts took approximately 2 weeks to arrive. When originally ordering this kit, it comes from China and takes several months to get to Canada. Then the install is approximately 1hr if everything goes well. It's alot of time to wait for the order, install then un-install if there is an issue. I have the new parts but haven't re-installed as I have lost faith in the product. 100g says that moisture got into the control module but I'm not sure how they could know this when I was riding the bike in Canada and they are diagnosing from China by a picture I sent of the module. The day I was riding was in May, it was hot and dry. When it was working the kit worked great until it didn't. It was also the second kit I purchased from 100g. The first kit was a 250kw rear kit and I will say it worked perfectly but just not powerful enough for my size at 230lbs with gear on the bike. I ordered the 350kw rear on the 2nd order and again it is still not powerful enough for me. When going up a small incline and using the thumb throttle the bike will not make it up the hill unless I'm peddling. This is fine as I wanted it as an assist anyways and it was my mistake for not originally ordering the 500kw to start on those days after work when I'm just bagged and feeling lazy. Something to consider if you do decide to go with this kit. Overall not a terrible experience butpersonally I will buy my next kit or ebike locally so if there's an issue i can have it fixed, back up and riding in days not weeks.

Excellent customer service

Excellent customer service. Very helpful and after sales help

Replacement part

Had a problem, they

Excelent service

Excelent service. Quick answer in cause of questions.Orders are delivered in short time.

Good quality and quick response from…

Good quality and quick response from support

I want to do more detailed settings…

I want to do more detailed settings through app for Japanese regulation. If you make choices to meet Japanese regulation on app, your products will great hit in Japan. Many japaneses hasitate to buy because of japanese regulation.

Good after sale.

Everything has been exactly as described

Simple Installation

It all works as expected without mishaps

ultra fast response

ultra fast, knowledgeable response! abut 20 minutes on a Sunday morniong!

Really bad customer service

Your site says 24 seven Customer Service, which is not the case, neither by email nor with WhatsApp. Second of all the person that talked to asking for a discount, since it was my second purchase for an accessory to the same bike, basically say there was lying about placing a second order. So the whole experience with your company is really not great. I am still in shock by the price you charge for an extra power adapter since I lost mine. Any other competitor whatever the voltage or amperage sales on Amazon around $20. Yours with shipping riches $70. This is properly insane. So the conclusion is that I am going to sell my bike and buy another one that has a good customer service In the US. BTW I did not buy the kit from you directly but from your distributor in California who stopped working with you. DO not buy from these people! $70 for a 3Amp e-bike charger!!!