1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
1Outlets（1outlets.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 650 条用户评价，属于商业服务分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 1% 的差评；近 12 个月新增 76 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have experienced 2 orders cancelled and requesting refund. I would like to thank you the service support team to help me on this refund process. Even the refund taking longer time (I do not like it really) but support team shows his/her helpfulness to support me and follow up for me. Appreciated. At least they can keep I as customer in future. Thanks and good days. Thanks, Henry
Disappointed I did not receive my purchased product but the staff emails and telephone follow up were good and pr8fessional.
I already received refund from company. I would like to appreciate for your team hard working during this pandemic. I just want to show my thankful to company's team and and feedback about service through company website.
Very professional team. Considering the extraordinary circumstances of Covid 19 pandemic, they managed to replied all the emails in record time. Unfortunately my package was lost twice, which wasn’t their fault. That’s the only reason why I can’t give them 5 stars. Otherwise strongly recommend.
try hard to solve problem during special world problem ,be responsibilities and helpful.
I had mixed experiences with my original order being delayed then cancelled, and my refund also being delayed. However we got there in the end and I know your team was trying their best to be helpful throughout.
Very good support!
Quick response/ prompt reply
Good communication, and good free postage
Despite waiting a little extra, the goods are best in their class.
5/5/20 (latest flash) Finally I received my full refund after 3 months upon refund confirmation. It took 2 month to get the refund approved from company's management and another 3 weeks to show the refund was transferred to my bank. I have sent over 17 emails to communicate on this case. Overall the attitude of the customer service was good even if the response was very slow at the beginning. Probably the epidemic situation has caused all the order placement issue and refund delays. I would like to thank you all the customer services who have been trying hard to resolve my refund issue. 4/12/20 I ordered the surgical masks from 1Outlets in early February. After chasing for 2 weeks through email, the customer service promised a refund would happen within 5 - 20 working days including the processing fee. For overseas customers, the refund would probably be a bit longer. As of today, 32 working days from the confirmation of order cancellation by 1Outlets, I still cannot receive any refund. I have tried to call the customer services for times without any success. I highly suspect this is a FAKE WEBSITE. I am so angry and disappointed. The worst purchasing experience I have ever had in my life!!
updated emails from the staff for refund.
What I ordered wasn’t logistically deliverable to Hong Kong but I received ample notice and even a follow up call regarding my refund. Even though my order couldn’t be completed, I appreciate the effort, service and friendliness of the staff.
I ordered 5litres of isopropyl alcohol. Item was stated as in stock and the impression was it was coming from a UK company. As soon as transaction was complete they contacted me and told me “for unknown reasons” the order had been cancelled. It was later still that the money was taken from my account, from SINGAPORE with an exchange charge and now I’m just getting automated emails. Update 04/04/20 I have now received refund in full, it was a lot of back and forth but got it back. My original concern was the money leaving from Singapore and the very similar reviews to mine but think they deserved an update to the review.
although the order was cancelled, your prompt action and communication on the refund process etc make me feel so relief and thankful. thank you
The customer services is good. The staff is kind and nice, especially Tracy.
Although the product eventually not available to ship, quite disappointed but not 1Outlets fault. The customer services are good at 1Outlets
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1outlets共 650 条符合条件的评价
