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Worst buying experience ever! My wife bought 2 eye brow Contours and they took 7 weeks to arrive. When they got here, The ink was dried up, couldn’t even use them. We definitely will never shop at 5econds ever again. You can only fool us once!
5econds 回复2020-08-28
Hi Joseph Cheng,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Ordered HF 11 PC resistance band set order #15239 since April 18 and nothing received. Not serious company cheating customers
5econds 回复2020-08-23
Hi Morched Alila,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Stay away from them! I ordered a product months ago and haven`t received anything but excuses ... the product should be arriving three weeks ago ... still waiting ... don`t order there.
5econds 回复2020-08-23
Hi Rechtsanwalt Andrew,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Inferior products damaged goods and delivery over 8 weeks!
To Alex's reply to my review, I am not quite sure why you are replying so nice on this review page, as when I originally tried to resolve the issue that I had with 5econds, you would not assist me, all your team wish to do is give me some kind of small discount on my next order, however I will endeavour not to ever order from 5econds again, due to the dismissive replies you originally sent in reply to my e-mails requesting a refund.
If I could have I would have given 5econds a minus (-) 5 stars not even a 1 star..
Over 8 weeks to get a inferior product that was overpriced. Product was all squashed and could not give as a gift, lid will not stay on and all scratched, advised them of all this however their policy is no refunds unless product is manufacturing damaged.
Alex must be 20 people as replies repeat themselves, totally been done by this company and do not recommend them especially if you are not from Singapore / China or wherever they are based at as it seems they deliver via Ship freight. Cheap!!
5econds 回复2020-08-23
Hi Nat,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Should have done a bit of additional research on this company. Oh well, live and learn. The product orders was the two pairs of the toe alignment Sandals offered by the company. Initially the company said they had sent the shoes out to a 3rd party for delivery to USPS. That was all that was listed for the shipment for several weeks until I contacted them and eventually decided to cancel the order on a Monday. Oddly the company said, Oh, we shipped those out yesterday. So I had to wait for the sandals to show up a week or two later. Once opened the sandals were of inferior quality and workmanship. They were immediately sent to Goodwill, (sorry Goodwill) as they were not wearable. They were not returned as the company has a difficult and no full refund of returns. It was simpler to just declare the cost as thrown away money. This company has a reputation that precedes them so buyer beware, be very beware, unless you like shoddy workmanship, inferior quality and hides behind a false face of being a reputable company. From other reviews it appears that they are not located in the United States.
5econds 回复2020-08-18
Hi D Pep,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
SCAMMMMMMM,,,DO NOT!>>>I REPEAT DO NOT BUY FROM THIS SITE!....I was fooled by them having an advertisement on youtube.....I saw some eyebrow pencils I wanted to try...I spent $50 for 2 sets! That was at the end of MAY...it is now almost September and I still have received NOTHING!...I am going to keep making complaints about this company every where I can to warn people,,,,and I will be reporting to pay pal till they stop using this fraud company!....HORRIBLE HORRIBLE SCAMMERS
5econds 回复2020-08-18
Hi LadyK Designs,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Trying to save others the aggravation. Placed two orders on June 20 via a Youtube Ad. Got a damaged table over a month late. The flashlight never made it. Alex kept saying they are on their way. When I asked for a refund, 5econds refused. The table 5econds sent was warped. It seems 5econds does not keep any inventory on hand. Placed a claim with PayPal. 5econds gave PayPal the same tracking # for two different shipments. No luck there either. I have the pictures and emails to prove all of these claims. Stay away please.
5econds 回复2020-08-18
Hi Peter Sola,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
just after your money don't care about anything else.
Just a joke cheap rubbish goods,poor after sales non existence
Many making scam please Avoid
5econds 回复2020-08-18
Hi Robin Baldwin,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Don't buy anything from this app. they steal your money and they never send you what you buy. i think this is bull, they scamed me out of 4,399 therefore I will be going to bank and be getting my money back
5econds 回复2020-08-18
Hi Adonay Villatoro,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
It's been over a month and no product but the charge was on my VISA the next day- no response from them.
5econds 回复2020-08-15
Hi gmnorthof49,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Please avoid this company
They do not accept returns eventhough for a wrong size
5econds 回复2020-08-15
Hi angry consume,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
🚨Don’t buy anything of this website.
Absolute scammers.
🚨Products are bought of Chinese market for $0.05.
🚨Please don’t spend your money here !!!!
🚨🚨🚨🚨🚨
5econds 回复2020-08-15
Hi Ana,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Alert! Fraud! Don't believe good reviews!!
1. I did not get the ordered Knee Pads for 6 weeks
2. I contacted PayPal. 5econds.com gave PayPal then a fake tracking number (the "sent" date was before I even ordered!)
3. After PayPal contacted them, they sent me finaclly the Knee Pads
4. I received a cheap, aweful, unusable product that has nothing to do with the Knee Pad on the website!
5. 5econds waited so long that PayPal closed the case and I lost USD 76.99!
Ask yourself why all the "good" reviews come - what a surprise - mainly from Chinese people.
They have a "happy officer" called Alex. "She" replied to my review (see below). When they replied to my review I tried already several times to contact them - without any success. They never got directly back to me. Until I wrote a public review. Interesting, isn't?... Until now nothing happened and I lost almost 77 USD for a fake product.
Terrible company!! Don't order! It's all a big fraud.
5econds 回复2020-08-15
Hi Sonja,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
STAY AWAY!!! I DO NOT BELIEVE ONE OF THESE POSITIVE REVIEWS ARE GENUINE!!! I FEEL I HAVE TO WARN PEOPLE TO STAY FAR AWAY FROM 5ECONDS They are DEVIOUS SCAMMERS!!! I ordered so called "sandals" and eye brow pen the "sandals" which took almost 1 1/2 MONTHS to arrive!!! that was after numerous emails to the "chief happiness officer" THE SANDALS ARE NOT USABLE!!! CHEAP CHINESE PLASTIC GARBAGE!! they charged 38 DOLLARS and I am totally serious when I tell you they probably cost this company less than TWO DOLLARS and the BROW PEN NEVER CAME!!! WHEN I TRYED TO RETURN THE SANDALS I WAS INFORMED BY THE "CHIEF HAPPINESS OFFICER" THAT THERE ARE NO RETURNS!!! CAN U BELIEVE THE NERVE!! I will be reporting this company to whomever I can report them to. They should not be able to get away with this!!!!
5econds 回复2020-08-15
Hi victoria alexander,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
This is a scam and they just do not deliver. Their "happiness officer" is a joke. They do not provide refunds and you pay your money and they expect, because the amount is not signifiant you forget.
5econds 回复2020-08-15
Hi Grigory Vidishev,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
This site is a joke!! I ordered a product that i have been waiting for it over 2 months now with no shipping details or tracking and i get late responses from "Alex" who is no help at all!!! ... They refuse to give me back my money and say that they are going to ship me another product instead!!! I dont advise anyone to do business with this company as they are a scam!!!! I didnt even want to give this company 1 star but i had to select one of them... i would rate them minus 5 star!!! I am going to contact the BBB and let them know of the scams and hopefully shut this company down! Dont buy anything from this site unless you like giving your money away for nothing!!!! Their response below is a joke too!! Every time i contact them they say the same thing, they are hoping other potential customers will see their response and think they are truthful...Thats a lie!!!! They will keep dragging you along until you give up and still have nothing but a lose of money in the end!! Why is it so hard for a company to issue a refund instead of sending another product to wait for ever for???? Do not order from this SCAM of a company!!!!
5econds 回复2020-08-15
Hi Kari Shambaugh,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
The only constructive thing to do is NEVER BUY FROM THIS COMPANY. THEY DO NOT HAVE AN INVENTORY HOUSE STOCKED HERE IN THE USA, AND KEEP LYING TO EVERYONE SAYING THE PRODUCT IS DELAYED IN TRANSIT. I ORDERED JUNE 12TH IT'S NOW AUGUST 11TH-I'VE REPORTED THEM TO THE BBB. I HOPE THE OFFICE GETS RAIDED AND THEY GET FINED FOR CONNING PEOPLE. TERRIBLE BUSINESS DON'T TRUST THE YOUTUBE ADS!
5econds 回复2020-08-15
Hi Susu,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
UPDATE: REGARDING 5ECONDS RESPONSE BELOW...I ALREADY CONTACTED 5ECONDS AND WAS TOLD THEY WOULD NOT REFUND - ONLY EXCHANGE. I ordered sandals on July 2nd. A MONTH later some abominations 5econds called sandals arrived - poorly packaged and looking like they were made in some dark basement in China. I ordered brown...maybe in that dark basement these looked brown...but in normal lighting, they were a shiny metallic brown-ish color. The size was correct, but the shoe portion would have fit Shaq. I contacted 5econds, knowing I'd probably have to pay for shipping but wanting to rid myself of these horrific things. 5econds "Chief Happiness Officer" told me if they were damaged, they could send a new pair of abominations out (in a month or two?) otherwise, I was out of luck. BUYER BEWARE! NO REFUNDS FOR THEIR INCREDIBLY CRAPPY PRODUCTS!!!
5econds 回复2020-08-11
Hi TT,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Worst thing is, i didnt even get my product! And i dont know how to get refund or reorder. Terrible!
5econds 回复2020-08-11
Hi Jennifer Sim,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Certainly wish I had known this item came grom China. Most items coming from China are never received. As well as other concerns.
5econds 回复2020-08-11
Hi Christine Cornez,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc
Daviesandcooper
5mc2
5RF
Lodge Brothers (Funerals) Ltd