American Home Shield

Hello LC, thank you for sharing your feedback with us. We apologize that we were unable to provide service under the promotional A/C Tune-Up offer, as that promotion has expired. If you are currently experiencing an issue with your air conditioning unit, we'd be happy to assist. You can place a service request through your AHS account at ahs.com, and we'll assign a qualified technician to diagnose the problem. We appreciate your understanding and look forward to helping you.

Hello John, we're sorry to hear about your experience with your plumbing work order. To further investigate your concerns, please email us at [email protected] with your name, full property address, and claim details.

Thank you for reaching out, Enow. We understand the importance of having a fully functioning washer and dryer and recognize the inconvenience this situation may be causing. At this time, the required parts have been ordered and are expected to arrive by the end of the week. Please keep in mind that this is an estimated timeline. As soon as the parts are received, the vendor will contact you to coordinate the repair visit. Thank you for your continued patience and understanding. We remain committed to assisting you until the repair is complete.

David, thank you for giving AHS a chance and for sharing your experience! We're thrilled to hear that your dryer repair process was seamless and hassle-free. It's especially meaningful to know we were able to exceed your expectations and earn your trust. We truly appreciate your recommendation and are grateful to have you as a member.

Hello Lexi, we're truly sorry that our service did not meet your expectations and would appreciate the opportunity to discuss your concerns in more detail. For assistance, please email us at [email protected] with your name, full property address, and claim details. We'll have a service specialist follow up with you directly.

Hello The Tabens, thank you for your feedback. We apologize for the ongoing delay and any inconvenience this situation has caused. We'd be happy to review your claim and see how we can assist. Please email us at [email protected] with your name, full property address, and claim details so we can take a closer look at your concerns.

Thank you for your 5-star review, Alexandria! We're delighted to hear that the service request process was seamless. Providing a smooth and hassle-free experience is our goal, and we appreciate you taking the time to share your feedback.

Hello Riley, thank you for reaching out. Our goal is to provide reliable service, and we apologize that we have not met your expectations. At this time, we are actively searching for a service provider that can assist you in your area. To help avoid further delays, we offered outside authorization, which allows you to locate a local licensed contractor and submit covered repair costs for reimbursement in accordance with your warranty terms. In the meantime, our Dispatch team continues working to secure a vendor who can service your home. We appreciate your patience and understanding as we work toward a resolution.

Hello Rotsac, thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced regarding your AC claim, communication concerns, and plan documentation. We understand how disappointing it can be when expectations are not met, and we'd like the opportunity to review your situation further and provide a status update on your claim. Please email us at [email protected] with your name, full property address, and claim details so we can assist you. We look forward to hearing from you and working toward a resolution.

Hi Tom, we're sorry to hear that your experiences with AHS have not met your expectations. We value your feedback and would appreciate the opportunity to learn more about your concerns. Please email us at [email protected] with your name, property address, and claim details so we can review your experience further.

Hi Jenny, we're truly sorry to hear about your experience and would be happy to discuss your coverage and claim in further detail. If you need additional assistance, please email us at [email protected] with your name, full property address, and claim details.

Hi Kerri, we're delighted to hear that you're satisfied with your recent service request. We're glad the technician was professional and provided quality service. Thank you for your positive feedback and for choosing AHS!

Hello Kim, we're sorry to hear about your experience and the difficulties you encountered during your AC claim. We understand how stressful it can be to be without air conditioning and appreciate you bringing your concerns to our attention. Please email us at [email protected] with your name, address, and claim details so we can review the situation and provide assistance.

Hi Danny, we're pleased to know our team provided prompt and knowledgeable service. We appreciate your support and look forward to assisting you again whenever you need us.

Bruce, we're delighted to hear that your claim was handled promptly and that the technician provided friendly, efficient service. Thank you for choosing AHS.

Esteban, we apologize for your experience with your water heater claim and are happy to assist. Please email us at [email protected] with your name, full property and claim details. We'll have a service specialist follow up with you directly.

Dudley, thank you for being a valued member for almost 20 years. We apologize for your experience and are happy to discuss your claim and warranty coverage in more detail. We'll have a service specialist follow up with you directly.

Hi DeLane, We are sorry to hear about your experience and understand your disappointment. Your feedback is important to us, and we'd like the opportunity to review the concerns you've raised. Please email us at [email protected] with your name, full property address, and the claim details for further assistance.

Hello Kip, thank you for taking the time to share your concerns. We regret that your experience with both the service provider and claim process was unsatisfactory. We'd like to better understand what happened and see how we can help. Please send your name, service address, and claim details to [email protected], and our team will review your concerns.

Hello Daryle, thank you for your feedback. We're sorry to hear about your experience and would appreciate the opportunity to discuss your AC claim and coverage in greater detail. Please email us at [email protected] with your name, full property address, and claim details so we can further assist you.