Dan, thank you for taking the time to leave a review. We're happy to hear that you had a positive experience with our customer service team and that Action Service was responsive and provided excellent support. We also appreciate your feedback about the website. While we're glad you found it easy to navigate, we understand the inconvenience of having to call to schedule your central air conditioning appointment. Your input is valuable and helps us improve the customer experience.
Hi Karl, we're glad to hear that your technician provided efficient service and was able to resolve your AC issue. We appreciate your feedback and are pleased that your AC has been working well since the repair. We look forward to assisting you with your future home repair needs.
g
gregory watkins · 写过 1 条评价 · 体验于 2026-07-17 ·
★★★★★
他们会拿走你的钱然后写一份……
他们会拿走你的钱,然后写一份虚假声明,以防止实际更换电器。我不向任何人推荐这家公司。
American Home Shield 回复2026-07-20
Hello Gregory, we're sorry to hear that your experience left you feeling disappointed. We understand that claim decisions can be frustrating, especially when the outcome is not what you expected. We are happy to discuss your claim and coverage further. For additional assistance, please email us at [email protected] with your name, full property address, and claim details.
Hello Nih Nih, we're sorry to hear that your refrigerator replacement process was so lengthy and frustrating. We understand how inconvenient it is to go without such an essential appliance, especially when multiple service visits and follow-up calls are involved. Thank you for taking the time to share your experience and provide us with valuable feedback.
Hello Martha, we understand it can be disappointing when a repair is not covered as expected. While air conditioning systems are covered under the warranty, coverage is subject to specific exclusions and limitations outlined in the contract terms. We apologize that the outcome did not meet your expectations and appreciate your feedback.
N
Nicholas · 写过 2 条评价 · 体验于 2025-11-03 ·
★★★★★
公司及其承包商存在欺骗行为
我提出此投诉是因为我认为 American Home Shield 及其承包商 John Hudgins Plumbing 从事欺骗性索赔处理行为,使我无法获得对我的财产损失的公正评估。
一位 Airbnb 房客损坏了我的房屋,导致马桶底部松动并多处漏水后,我联系了 American Home Shield。美国家园盾公司派出的水管工约翰·哈金斯管道公司观察到马桶可以自由移动,并表示马桶绝对不应该那样移动。这次泄漏最终造成了约 30,000 美元的水灾损失。
当 Airbnb 的保险代表调查损失时,我的索赔被拒绝,因为管道承包商的结论是,损坏完全是由于正常磨损而不是破坏性事件造成的。我强烈反对这个结论。
我要求对该诊断作出解释和支持证据,但未能获得。我还要求美国家庭盾调查承包商的调查结果。根据我的经验,该调查被推迟了大约八个月,直到我的年度合同到期后才完成。调查最终似乎只包括向承包商询问更多信息,我被告知不会提供进一步的解释。
后来我咨询了其他有执照的水管工,他们表示这种性质的损坏可能是由普通磨损以外的原因造成的。不幸的是,那时修复已经完成,无法对原始状况进行独立检查。
根据我的经验,我相信承包商的诊断在没有经过有意义的审查的情况下就被接受了,并被用来支持拒绝我的保险索赔。我认为美国家庭盾及其承包商的行为缺乏透明度,并引起人们对在保险范围可能受到影响时客户是否得到公正评估的严重担忧。
我要求 American Home Shield 提供所有文件、注释、照片和证据,支持承包商的结论,即损坏完全是由磨损造成的。我还要求解释针对我的投诉所采取的调查步骤以及为什么调查需要大约八个月才能完成。如果公司坚持承包商的诊断,它应该能够提供支持该结论的证据,而不是仅仅依赖承包商未经支持的意见。
我相信消费者应该得到家庭保修公司派遣的承包商的公正评估,特别是当这些评估可能直接影响保险索赔和重大财务损失时。
American Home Shield 回复2026-07-16
Hello Nicholas, thank you for sharing your concerns with us. We sincerely apologize for your experience and for any frustration or inconvenience this situation may have caused.
We would be happy to review and discuss your claim with you. Please email us at [email protected] and include your full name, complete property address, and claim number so we can further assist you.
Hi Sandra, thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced reaching us and for the delays in getting assistance. We understand how frustrating this situation must be for both you and your tenants. Please email us at [email protected] with your name, full property address, and claim details for further assistance.
Hello James, our goal is to be there for our members, and we're truly sorry to hear about your experience. We'd like the opportunity to look into this matter further and assist you. Please email us at [email protected] with your name, full property address, and claim details.
Dear Caleb, we apologize for the delay in servicing your refrigerator as we understand the unit is an essential appliance in your home. Please email us at [email protected] with your name, full property address and claim details and we'll have a service specialist follow up with you directly.
Hello Money, thank you for sharing your concerns. We're disappointed to learn about your experience with your HVAC claim. We'd be happy to review the claim and discuss your concerns further.
For additional assistance, please email us at [email protected] with your name, property address, and claim details so we can better assist you.
Hello Claudia, thank you for bringing these concerns to our attention. We understand how frustrating it can be to experience prolonged repair delays and difficulty obtaining assistance. We'd like to review your experience and address any outstanding issues. Please email us at [email protected] with your name, full property address, and claim details.
Hello Nancy, we're committed to delivering a seamless service experience, and it's rewarding to know that your expectations were met. We appreciate your membership and thank you for choosing American Home Shield.
L
Lori Andersen · 写过 1 条评价 · 体验于 2026-07-14 ·
★★★★★
很棒的经历
到目前为止很棒的经历。 对服务请求的立即响应和服务人员非常出色!
American Home Shield 回复2026-07-16
Hi Lori, we're happy to hear everything has gone smoothly and that you've been pleased with the support you've received. We appreciate having you as a member and look forward to continuing to serve you.
R
Reginald Mason · 写过 1 条评价 · 体验于 2026-07-13 ·
★★★★★
这是我第一次给他们打电话,然后……
这是我第一次给他们打电话,他们的反应就好像我已经是 20 年的客户一样。非常乐于接受。
American Home Shield 回复2026-07-16
Hi Reginald, we're pleased to know that your initial experience reflected the level of care and attention we strive to provide every member. We appreciate your feedback and look forward to continuing to serve you.
Hello Morgan, we're sorry to hear about your experience and apologize for the frustration this situation has caused. Your feedback is important to us, and we'd like to investigate your concerns further. Please email us at [email protected] with your full name, property address, and any relevant details so we can assist.
Hello R. Wiles, thank you for reaching out and sharing your feedback. Providing reliable service is our goal, and we sincerely apologize that your experience has not met your expectations. We would appreciate the opportunity to assist you with your pool claim and address your concerns. Please email us at [email protected] with your full name, complete property address, and claim details so we can review the situation and provide further assistance.
W
Walton · 写过 3 条评价 · 体验于 2026-06-23 ·
★★★★★
请求服务的便捷性……
轻松请求服务技术人员提供帮助。快速支付服务。
American Home Shield 回复2026-07-16
Walton, we're delighted to hear that getting assistance was a smooth process and that everything was handled efficiently. We appreciate your positive feedback and look forward to serving you again!
Hi Sara, we're delighted to hear that your service visit resulted in a successful repair and a positive experience. We appreciate you recognizing the care and attention that went into resolving the issue. Thank you for choosing American Home Shield!
Hello Barlin, thank you for reaching out and sharing your feedback with us. We sincerely apologize for the delay in service. We understand that your air conditioning is essential, especially during this time of year. We'll have a service specialist follow up with you to assist you with your claim. Thank you for your patience and understanding.
Hi, thank you for being a valued AHS member. We're pleased to hear that your coverage has delivered both savings and peace of mind over the years. We're glad your recent service experience met your expectations, and we appreciate your continued trust in us.